questionsever get rewarded for correcting a salesperson's…

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I haven't had a situation like this occur, but it reminds me of a great Christmas story we like to tell.

When we moved here to California from Arizona, we ended up throwing away a lot of things, and putting even more in storage. Unfortunately this included a lot of my mother's cooking utensils, pots, pans etc.

So for Christmas she asked for a new set of pots and pans, to replace lower quality ones my dad had been using while he was staying alone here in California.

We went to Target on Christmas Eve with my dad, looked around and found a nice set for like $89.99 (or maybe it was closer to $100, can't quite recall), and my dad was pulling them out and inspecting the boxes and found one that had a different box and had some extras like another sauce pot and a stove top grill. So we grabbed that and few other things here and there and went to check out.

cont'd

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Things were going smoothly until we got to the box of pans and pots. The cashier had a hard time trying to figure out why he couldn't generate a price, so he had to call the manager over who knew the problem.

Apparently the set we found was replaced by the newer set and had been removed from the system. So the manager looked at us and said, "How's $10 sound?" We of course nodded and agreed, but my dad had to ask "Are you sure you can let it go that low?"

To which he responded, "Don't look a gift horse in the mouth" :)

A great Christmas was had.

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Great stories, keep 'em coming!

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In Michigan you get $5 cash for these kind of errors. Signs, tags and ads state one price but the ring up is different. If the sale gets completed, you can go to customer service, point it out and get "rewarded" $5. I discovered this when I was over charged $10 for an infant car seat. I realized the error when I got home, went back to get my refund and the managers explained the retail law. It is supposed to keep the retailers on top of their price changes, sales and prevent them from ripping off consumers.

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@mellielou:

Wow! If there were such a law in NY, one could make a fortune (of course, if there were, it is likely that the error would be much harder to find).

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I've had it happen on the internet several times. Does that count? IRL I can only recall being given back too much change, only to be told "That's what the register says that I owe you.". I just shrug and walk away.

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I was recently playing poker on a cruise ship. The big blind was $5 and the small blind was $2. I was previously the small blind, and when I was, I only had $5 chips. As the table's dealer indicated, I was to put down the $5 and at the end of the hand, the dealer would refund me the $3. In the next hand, I was the big blind, so I put down the requisite $5. At the end of the hand, the dealer accidentally gave me $3. I pointed out the mistake and the players at the table playfully scolded me. It may not have been profitable to me, but I certainly felt good for having done the right thing.

You've got to have integrity. Right? Bravo, @misapack, for your honesty.

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In AZ retailers must have a posted and written policy for pricing errors and retailers must give a shopper paper and a writing implement to record prices if the customer requests it.

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@mellielou: That's also the reason in Michigan why there are still price tags on every item, while in most other states that isn't the case. It forces costs up, though...

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During Black Friday shopping, for several years in a row I would almost get something for free at the Bon Ton store due to all the craziness - the cashier would forget to ring it up and mistakenly go to put it in the bag. Usually I would catch it at the time, since I watch my transactions very carefully to make sure all the prices ring up correctly and my coupons are applied.

But once I missed it until I was going over my receipt while I was taking a break later. I went back to the store, receipt and item in a bag and explained the situation and asked to pay for the item. The cashier was extremely rude and treated me as though I was the one who did something wrong. I can understand her being skeptical and overwhelmed on Black Friday but I was mortified. When the same thing happened the following year I just left money on a counter and hoped they got it. This year I was very deliberate with my purchases and triple verified that I had paid for everything.