questionshow many of you have been ripped off by…

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Got fake Chinese SD cards couple years ago

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Above post continued...

I will update when (if) I actually receive my refunds! I guess the squeaky wheel gets the oil! Those of you who posted here about a problem should email her-

Emma
Customer Retention Manager

customerretention@dailysteals.com

Maybe she will try to help you out as well. At least this time it seems like they are actually TRYING!

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UPDATE to my UPDATE

You're won't believe THIS! I hope you're all sitting down while you read this:

The above mentioned Customer Retention Manager actually came through! (If the actual refunds get processed She said 4-5 business days.) Her email was too long to repost here, but in a nutshell:

-They are going to refund $98 for the heater that was the wrong model! (I already got money back from my credit card for the broken one.)

-They will refund my $11 for the keyboard I received that was broken, even though I never actually filed a claim with them, I merely mentioned it in the email and here in the forums.

-She gave me a coupon code for $100 off a future purchase!! (I'll use it to see if they've changed anything!)

-She claims they have dropped the supplier who provided the heaters (I wasn't alone in having a problem.)

-She says they are taking steps to insure future orders are packaged better!

It seems like they are finally getting serious about customer relations! SEE BELOW

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I bought a logitech mouse from them that was DOA. They made me pay return shipping which cost nearly as much as I paid for the mouse to send me ANOTHER DOA mouse. I will never buy from them again, they would not refund any of my money and accused me of damaging the mouse.

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@tcayer: I got the exact same message from them. Word for word, except for the sender. I didn't get Emma lol. I didn't even bother wasting my time giving them a response. They already wasted enough of my time, I'm not going to waste even more replying them because they're all talk, nothing ever gets resolved through them.

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@tcayer: Here's how I responded:

""Going forward?" Start by refunding the $97.97 I was not refunded for the second heater that was not the correct model, and the $10.87 for the broken keyboard that arrived in an envelope with no box or packing material whatsoever. "Different from a year ago?" This all happened since October. Two of the seven orders I placed were damaged. The third (Bluetooth Adapter) doesn't seem to work at all, but I don't know if it is defective or not.

This is the third email of this type I have received, but other than promising to "do better in the future," you offer nothing. I'm not willing to try again."

We'll see if they reply this time...

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@tcayer: (email continued:)

Daily Steals today is a very different company than a year ago in many ways including the customer experience. Moving forward, we at Daily Steals want to do whatever it takes to win your trust back in purchasing quality products at the lowest prices ever. We hope that you will give us the opportunity to turn your experience around. We look forward to hearing your response and working towards seeing you becoming a Daily Steals customer once again.

Thank you,
Emma
Customer Retention Manager
customerretention@dailysteals.com

See below for MY reply:

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UPDATE: Got an email from a "customer retention manager" today:

"As a recent addition to the Daily Steals team I have been working tirelessly on improving customer retention and the customer experience. While going through this process, I have asked our customer service team provide me with records of all customer issues which did not end with a positive resolution. I have read through your review of your past purchase and the history of what happened when you received the heater and tried to get the situation rectified by our customer service team. We clearly fell short in taking care of you, our valued customer, in a proper manner."

(Continued below due to character limit-)

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I know this topic is old, but I wanted to say that those pleased with woot ought to make their opinions known on RR. I can't believe it has such a low rating given the experience I've had with woot cs. They are awesome and I'm going to go make sure other people know it too.

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Dailysteals is the worst. They are completely clueless on how to run a business. This is the kind of people are stealing your money

http://www.youtube.com/watch?v=GtzCFH-EaqQ

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@wisenekt: I don't think many people think the deals posted are from woot! (Unless they blame the messenger.) I think some have valid complaints about an issue, and SOME just can't be pleased. MY point is- out of 172 transactions, I've never HAD to return an item or contact woot's customer service! Yet with Daily Steals, I got ripped off in two out of five sales.

I'm starting to sound like a cheerleader for woot, which was not my intent, Geez, it's not like they send me five dollar off coupons every month or anything!

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@tcayer: Woot needs to up their character limit!

Notice how he didn't offer to help with my claim?

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As I said above, I got an email after posting my negative review online. He promised quick help. Well after two days, here is his reply. Notice he calls himself "J!"

"Theodore,

Thank you for getting back to me regarding this situation. Our customer's satisfaction means a lot to us, and we deeply apologize that you were not helped properly. We understand that these situations can cause a lot of frustration and inconvenience and we are working to minimize these issues. We appreciate your feedback and will take it into consideration to better our customer service.

Theodore, you are a valued customer of Daily Steals. If you have any further feedback or comments please do not hesitate to let us know. If you need further assistance with an issues or future orders please do not hesitate to contact me directly to have this matter resolved. We hope to offer satisfactory service in the future.

Have an amazing day!

Thank you
J
Customer Service Manager
The DailySteals Team!!"

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@wisenekt: Never thought about people thinking that deals.woot is the same as the main woot. If that's the case, I can certainly understand why the ratings might be low. You never know what you're going to get with a deals.woot offer.

So, to protect Woot from merchants, maybe they should have a popup when up click on a link that says something like this:

WARNING: You are about to leave Woot and go to a page not owned or operated by Woot. The page you are going to was posted by a community forum member and Woot is not responsible for the conduct, products, or service of this company. Click below to agree to hold Woot harmless of any issues you may encounter by purchasing from this company.

Note, I am not a lawyer so someone else should draft a more proper statement.

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@cengland0: It was gnawing at me that woot's rating was so low, so I asked the community about it!

Check it out: http://deals.woot.com/questions/details/f856c436-6f64-42e5-9678-645f216193d5/why-is-woots-reseelerratings-com-rating-so-low#0

Woot doesn't ask for rating like some retailers do, so go to resellerratings.com and rate your experience!

I'll admit I never had, until today! Let's bring woot's rating up, at LEAST higher than DailySteals, so we can have some self-respect!

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@cengland0: I'm working on getting a screen capture of my account pageon DS. I hesitate to send my financial info to an non-involved party.

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@cengland0: Looks like a few of those people were actually shopping through deals.woot, I have never seen a Woot deal where you pick it up at Sears. I fail to understand why people have such a hard time realizing that deals.woot is not a Woot owned site and therefore they have nothing to do with those purchase issues.

However thought, I don't understand why someone would order something and then want to cancel it right after.

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I've bought stuff from Daily Steals in the past a small number of times and had no problems. I used to post their deals here quite some time ago. However, the long history (not just this thread) of customers that were apparently getting really poor customer service put me off. I don't post their deals and won't buy there.

It's a shame - they do have some good stuff now and then, but they've got to learn how to take care of their customers better.

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@tcayer: Can't you send ResellerRatings a copy of your bank statement or credit card statement showing a transaction for DailySteals.com?

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@lon21285cmb: I have over 170 woots dating back to 2004. I haven't had ONE problem, save for the smartpost shipping times. At least woot gives you tracking data.

It DOES make me wonder about the veracity of ResellerRatings.com. Especially in light of my comment above... I've heard back from RR about that and they want a copy of my invoice to prove I ordered from DS. Funny thing. DS didn't include one in the box!

And since YOU just created your woot account, I don't give your comments much weight.(I'm guessing you were the one down vote on this topic, as well.)

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@lon21285cmb: Holy smokes, you're right. Woot has a lower rating. Some problems with Woot are:

1. No customer service number.
2. No way to cancel an order.
3. Receiving defective items.
4. Shipping Times.
5. Never receiving credit after problems like double billing or returning defective items.
6. Not getting responses when sending emails to customer service.

#1 is true. However, now that this is a regular commerce site, they should have a number like any other site.
#2 is true and you can see that in the FAQ too. This is not a brick and mortar store.
#3 can happen with any company but woot should make sure the problem gets fixed.
#4 is true and woot should attempt to fix that problem.
#5 This would be a huge issue if true. I've purchased over 70 woot items and had one single issue with a shirt and they refunded my money and let me keep the shirt.
#6 Seems they are fixing the issue by having a page to send your messages so they do not get stuck in their spam filters.

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@lon21285cmb: How interesting that you registered just today and only to make a comment favorable to DailySteals!

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I ordered a ring and some stick-up lights that never showed up. I've ordered some smaller things since then, but I would never order anything that costs more than about $20 because I don't trust them.

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@cengland0:

I have bought from dailysteals a few times in the past year. I did have a problem with one of my orders, they took care of it for me right away.

I find it funny that people are judging DS based on their Resellerratings. They are at 5.8 - not great but when I looked up woot they are only 3.39!
Go figure.
http://www.resellerratings.com/store/Woot

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As I've said before, I'd be ok spending under $10 or $15 on something from DS because I have bought things that I have been relatively happy with from there. Anything more than that? Forget it.

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My first three orders were shipped about two weeks after the orders were placed, but the items were as advertised and I was pleased. On 11/5, I ordered two items, and when they hadn't been shipped 3 weeks later, I asked for updates from Daily Steals. No response. I asked again; no response. I filed PayPal disputes for both orders, then escalated to claims; still no response. 25 days after the order, I received one item, complete if badly packaged. Just checked the DS site- the other item now shows shipped, with tracking information; it should be here 30 days after the order was placed. Never again.

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Wow. I'll have to think twice now. The few times I had ordered from them have been fine. The only bug came when I ordered a product not allowed on woot, and thanks to the way they take payments/ deal with paypal (it was an issue either way), I had to send the package to my parents house. I sent them an email as soon as I ordered, explaining the situation, and got an email back fairly quickly saying that unfortunately they couldn't do anything. Which, given the facts, wasn't entirely unreasonable and they at least seemed sorry.

I did get the item after all, but dealing with their CS went well, even if I didn't exactly get the answer I was hoping for.

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@carl669: I also enjoyed the "cat eating a pickle" comment. Definitely not one I have heard here in the South.

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@tcayer: I, too, asked a question related to Good Customer Service.

Yes, those that receive bad service yell louder...and longer. I firmly believe that excellent, above the usual expected norm, CS should be lauded. So few ever take the time to do that.

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I will never trust a site that doesn't provide either a phone number or physical mailing address, ever, regardless of the savings.

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@gmwhit: ACTUALLY- I started a thread here some time ago asking people where they got great customer service. It didn't get as many responses as this one! I've had a few great experiences (Canon and Levis to name a couple!) I think people EXPECT good service at a minimum. It SHOULDN'T be noteworthy to get what you expect. I think human nature is to want to complain. Most great retailers sail quietly under the radar. When someone goes above and beyond, it SHOULD be recognized!

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@cengland0: Funny story- I posted a review on RR for the above incident. Dailysteals filed a complaint against me with RR saying my review violated their policies. Then I got an email from DS saying "We REALLY want to help you with this. please email us!" Like I haven't done that a dozen times already. So I sent ANOTHER email saying I already got my refund, do what you want. We'll see if they reply...

P/S/ Resellerratings wants DOCUMENTATION for the order- DS sent NO invoice, not even a manual, or any return address, and their website has no order info.

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@j5: I have a hard time comparing them to woot! I think they don't actually POSSESS the stuff. They find a good deal somewhere, post a listing, sell as many as they can, then place orders through a third party and ship direct. They never touch the goods, just make a percentage from the markup. That's why shipping takes so long. When they have a problem, they CAN'T accept returns, and can't issue refunds without losing money. So they do nothing, and eat it when someone protests the charge.

I made a bundle doing exactly this on ebay. But the couple of times I ran into trouble, I sucked it up and paid for a refund/replacement. MY 100% ebay feedback was worth more than a few bucks.

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Wasn't the name ominous enough? You're not the one getting the steals...

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I would never trust buying from a site with the word "steal" in their name.

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Had this typed out on my phone, lost it.
Second attempt:
DailySteals seems to be where Woot was several years ago, save for a few exceptions (Customer Service)
See if this sounds familiar
1. Buy Bulk Pallets of "stuff"
2. Sell it 1/day or until sold out
3. Deal with customer service for whatever is returned/broken/unsellable
4. Package 1-3 unsellable items (crap) in a bag and for $1-$3 + $5 shipping.
5. Get bought out by big conglomo.

DS seems to be stuck at item 2.

j5 j5
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i've ordered from them several times over the past few years, other than slow shipping i have not had any problems.

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So long as consumers are more concerned with getting the best deal than they are with buying from responsible sellers, companies like dailysteals will continue to thrive.

I would not be surprised to learn that the entire strategy for some of these "deal" site is to sell product at cost, charge 100% of customers yet strategically fill 90% of orders. The remaining 10% would only be filled as absolutely required. While it can be argued that they would lose customers, only some of these would be gone permanently. The others would be back at the next great deal. In addition it would take a long time to achieve 100% market saturation. Even then it is very easy to close down and reopen under a new name.

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Bad experience. I gave them three chances because I kept thinking mine was the exception, but they failed to deliver the product as ordered all three times. First product came with a broken watch band, second came with a broken corner for a frame, and the third was a blue tooth ear piece that shipped with bits of broken plastic instead of the actual accessories. Stay away.

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Ordered a "new" item and received a defective one that had a "factory refurbished" sticker . Took 2 emails to get a response. I did get my money back for the item but was out shipping both ways. Never again.

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@gmwhit: I too have had similar a experience with them. I always seem to get my stuff, as advertised, but by the time I get it I had forgotten I had even ordered it!

There was only one purchase that I did have to write off... They were selling "mystery mice" basically you got a random mouse for your PC. Unfortunately, both my "randoms" where the same and PS/2 so I had no use for them, although they did fit the description they provided on the order page so I guess it was my fault for not making sure they were USB. Oh well, you live and you learn.

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Adding my 2 cents: I've ordered several times from them. Had no problems w/the items I received. Admittedly, they are slow shippers. :-/

Do appreciate hearing about problems. Keeping that in mind, I like to make my own decisions on whether to buy or not. Also, people seldom post about their exemplary experiences. I try to keep that in mind, too. Would not like to see them banned from deals.

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I'll throw my hat into that ring!
For a couple of things - one was the big MicroSD card debacle.. I opted for the credit, never got it. Contacted 'em half a dozen times.. they finally got back to me - admitted they were wrong but wouldn't reissue credit.

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I ordered something from them one time. It came broken. I never ordered from them again.

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@wnyx585am: DailySteals is/has a woot user name. They post their deals often. Also- well-meaning wooters post good deals for others in good faith, not knowing the problems. On the face they look like good deals. In the last week I've made it my mission to down vote each one and post a comment as to why. In a couple of those, I said to the effect: "Come on, it says 'steals' right in their name!" Seriously though, I doubt they are actively trying to steal people's money, but their business model appears to be reselling crap they buy elsewhere as a middle man. You order from them, they order from third party and have it sent to you. When it arrives damaged, they shrug it off and blame where they got it from. But that doesn't stop them from keeping your money...

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@samstag: I have read and posted reviews to ResellerRatings.com. It IS a good resource if you are in doubt. Sometimes a deal looks too good to be true, and a good reseller rating will tip the scales in their favor. Maybe a column on the deals.woot page with the Reseller Rating for the seller? I suppose the up/down vote accomplishes the same thing.

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I'm surprised no one has yet come up with any clever comments about the irony of their name and the topic here. This is a comment, just not a clever one. :)

I have ordered a few times from them and never had any issues except slow shipping (as mentioned numerous times before).

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I can say that I have ordered from them twice this year and had no problems. They are, as people have said, rather slow to ship - but otherwise I've been happy with what I have ordered.