questionshow many of you have been ripped off by…

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@tcayer: Can't you send ResellerRatings a copy of your bank statement or credit card statement showing a transaction for DailySteals.com?

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I've bought stuff from Daily Steals in the past a small number of times and had no problems. I used to post their deals here quite some time ago. However, the long history (not just this thread) of customers that were apparently getting really poor customer service put me off. I don't post their deals and won't buy there.

It's a shame - they do have some good stuff now and then, but they've got to learn how to take care of their customers better.

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@cengland0: Looks like a few of those people were actually shopping through deals.woot, I have never seen a Woot deal where you pick it up at Sears. I fail to understand why people have such a hard time realizing that deals.woot is not a Woot owned site and therefore they have nothing to do with those purchase issues.

However thought, I don't understand why someone would order something and then want to cancel it right after.

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@cengland0: I'm working on getting a screen capture of my account pageon DS. I hesitate to send my financial info to an non-involved party.

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@cengland0: It was gnawing at me that woot's rating was so low, so I asked the community about it!

Check it out: http://deals.woot.com/questions/details/f856c436-6f64-42e5-9678-645f216193d5/why-is-woots-reseelerratings-com-rating-so-low#0

Woot doesn't ask for rating like some retailers do, so go to resellerratings.com and rate your experience!

I'll admit I never had, until today! Let's bring woot's rating up, at LEAST higher than DailySteals, so we can have some self-respect!

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@wisenekt: Never thought about people thinking that deals.woot is the same as the main woot. If that's the case, I can certainly understand why the ratings might be low. You never know what you're going to get with a deals.woot offer.

So, to protect Woot from merchants, maybe they should have a popup when up click on a link that says something like this:

WARNING: You are about to leave Woot and go to a page not owned or operated by Woot. The page you are going to was posted by a community forum member and Woot is not responsible for the conduct, products, or service of this company. Click below to agree to hold Woot harmless of any issues you may encounter by purchasing from this company.

Note, I am not a lawyer so someone else should draft a more proper statement.

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As I said above, I got an email after posting my negative review online. He promised quick help. Well after two days, here is his reply. Notice he calls himself "J!"

"Theodore,

Thank you for getting back to me regarding this situation. Our customer's satisfaction means a lot to us, and we deeply apologize that you were not helped properly. We understand that these situations can cause a lot of frustration and inconvenience and we are working to minimize these issues. We appreciate your feedback and will take it into consideration to better our customer service.

Theodore, you are a valued customer of Daily Steals. If you have any further feedback or comments please do not hesitate to let us know. If you need further assistance with an issues or future orders please do not hesitate to contact me directly to have this matter resolved. We hope to offer satisfactory service in the future.

Have an amazing day!

Thank you
J
Customer Service Manager
The DailySteals Team!!"

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@tcayer: Woot needs to up their character limit!

Notice how he didn't offer to help with my claim?

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@wisenekt: I don't think many people think the deals posted are from woot! (Unless they blame the messenger.) I think some have valid complaints about an issue, and SOME just can't be pleased. MY point is- out of 172 transactions, I've never HAD to return an item or contact woot's customer service! Yet with Daily Steals, I got ripped off in two out of five sales.

I'm starting to sound like a cheerleader for woot, which was not my intent, Geez, it's not like they send me five dollar off coupons every month or anything!

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Dailysteals is the worst. They are completely clueless on how to run a business. This is the kind of people are stealing your money

http://www.youtube.com/watch?v=GtzCFH-EaqQ

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I know this topic is old, but I wanted to say that those pleased with woot ought to make their opinions known on RR. I can't believe it has such a low rating given the experience I've had with woot cs. They are awesome and I'm going to go make sure other people know it too.

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UPDATE: Got an email from a "customer retention manager" today:

"As a recent addition to the Daily Steals team I have been working tirelessly on improving customer retention and the customer experience. While going through this process, I have asked our customer service team provide me with records of all customer issues which did not end with a positive resolution. I have read through your review of your past purchase and the history of what happened when you received the heater and tried to get the situation rectified by our customer service team. We clearly fell short in taking care of you, our valued customer, in a proper manner."

(Continued below due to character limit-)

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@tcayer: (email continued:)

Daily Steals today is a very different company than a year ago in many ways including the customer experience. Moving forward, we at Daily Steals want to do whatever it takes to win your trust back in purchasing quality products at the lowest prices ever. We hope that you will give us the opportunity to turn your experience around. We look forward to hearing your response and working towards seeing you becoming a Daily Steals customer once again.

Thank you,
Emma
Customer Retention Manager
customerretention@dailysteals.com

See below for MY reply:

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@tcayer: Here's how I responded:

""Going forward?" Start by refunding the $97.97 I was not refunded for the second heater that was not the correct model, and the $10.87 for the broken keyboard that arrived in an envelope with no box or packing material whatsoever. "Different from a year ago?" This all happened since October. Two of the seven orders I placed were damaged. The third (Bluetooth Adapter) doesn't seem to work at all, but I don't know if it is defective or not.

This is the third email of this type I have received, but other than promising to "do better in the future," you offer nothing. I'm not willing to try again."

We'll see if they reply this time...

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@tcayer: I got the exact same message from them. Word for word, except for the sender. I didn't get Emma lol. I didn't even bother wasting my time giving them a response. They already wasted enough of my time, I'm not going to waste even more replying them because they're all talk, nothing ever gets resolved through them.

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I bought a logitech mouse from them that was DOA. They made me pay return shipping which cost nearly as much as I paid for the mouse to send me ANOTHER DOA mouse. I will never buy from them again, they would not refund any of my money and accused me of damaging the mouse.

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UPDATE to my UPDATE

You're won't believe THIS! I hope you're all sitting down while you read this:

The above mentioned Customer Retention Manager actually came through! (If the actual refunds get processed She said 4-5 business days.) Her email was too long to repost here, but in a nutshell:

-They are going to refund $98 for the heater that was the wrong model! (I already got money back from my credit card for the broken one.)

-They will refund my $11 for the keyboard I received that was broken, even though I never actually filed a claim with them, I merely mentioned it in the email and here in the forums.

-She gave me a coupon code for $100 off a future purchase!! (I'll use it to see if they've changed anything!)

-She claims they have dropped the supplier who provided the heaters (I wasn't alone in having a problem.)

-She says they are taking steps to insure future orders are packaged better!

It seems like they are finally getting serious about customer relations! SEE BELOW

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Above post continued...

I will update when (if) I actually receive my refunds! I guess the squeaky wheel gets the oil! Those of you who posted here about a problem should email her-

Emma
Customer Retention Manager

customerretention@dailysteals.com

Maybe she will try to help you out as well. At least this time it seems like they are actually TRYING!

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Got fake Chinese SD cards couple years ago