Can you suggest improvements for our food pantry registration process?
Here's the situation: We serve on average 150 households a month with food. We do this in one evening a month. People register/check-in to get food, then they are called in the order they check in. We are able to check people in faster than we can distribute the food, but our current system of doing the registrations is at its breaking point with the 180 some households we served last month.
Currently, we register in one building where people can wait until they are called. At that point they get a numbered and colored card which they take to another building across the parking lot to get food. We use a card system that has to be updated monthly and to which we add new households. The card system allowed us to quickly check in returning households and track problems and new information. They could also then be handled by another volunteer to call names when a person turn comes up and still another volunteer to quickly record the household's visit.