Have you ever fallen asleep at work ?
Insert great stories here !!!
When I was managing a call center I had an agent who was falling asleep and I didnt know it. One day I started reviewing his recorded calls for quality and I notice a strange sound when the customer beeps in. (it recorded the entire open line for periods not just the calls) You could totally hear the guy snoring away then the customer would beep in and he would wake up take the call !
Then would go right back to sleep. I was totally impressed at first until about 5 calls into where he didnt wake up and the customer was yelling like crazy trying to wake the guy up. The best part was the 15 minutes the customer spent yelling into the phone trying to wake the guy up.