Customer service question: Are free passes enough?
(Spoiler free) So, while watching The Avengers (in 3D) this weekend, about halfway through, the picture went out for about 10 minutes before the staff fixed it. After that, the picture went out 8 more times, until, right before the penultimate battle, the picture went out, sound followed and the lights came up. At this point a manager came in, compared the bulb burning out to a home lamp, and offered free passes, but no apology. We ended up seeing the end in a 2D theater that started a bit later, but most people just left.
I was mostly annoyed by the lack of apology, and not offering to let us see the last 20 minutes of the movie somewhere else; I specifically asked the manager if we could go in. I'm writing to the company to complain, as I need greater satisfaction. :) But would anyone else let it go? Am I being unreasonable?