Online pickup... Easier or harder than just shopping?
So again after ordering an item online for pickup in store, I have a problem...
I ordered an item from Kmart to pick up in store. I walk into the store and walk to the service desk, there is a sign "Online pickup at the Layaway counter". So I try to find the Layaway counter. After looking briefly, I go back to the service desk and ask where it is. Of coarse it is way in the back of the store. I get there, no one is there. I ring the bell for service, nothing. A min later, ring the bell. Then I hear over the PA "service needed in layaway". So I wait another min, finally someone walks up. I tell them I have an online order to pick up, they get the item, but they then need to go to the other side of the store to get a scanner. They finally get it, scan the item. I then leave, again thinking how much I despise shopping.
I had a similar experience at Wal-mart with unskilled workers and picking up at layaway. Yet, I have never had a problem at Home Depot. Is it just stores like Wal-mart?