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How can I get help from Woot with a shipping problem?

Dec 11, 2012 9:15 PM

Hello,

I order a handbag from my wife and there seems to be an issue with the shipping. Long story short, the package arrived to my local FedEx distribution center last Friday, but it was never delivered. After contacting FedEx they notified me that the shipper, who they claimed was based in Utah, rerouted my package to Oklahoma. Mind you, I am in California. I am thinking someone wants this purse more than my wife. I emailed woot this morning, but have not received a response. I am afraid that I will find this same purse on Ebay in a few days, courtesy of the my Utah shipping and Oklahoma receiving friends.

cbrooksher cbrooksher

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Hello.
If you believe you purchased a product directly from one of the woot.com sites and not from a vendor found on the deals listed here at deals.woot.com, please contact the woot service department. Go here: http://www.woot.com/support and see if they can help you. Please include any order number, item name and date of purchase if you have that info.

If you purchased the purse via a different web site, you will need to contact that vendor directly and should be able to find contact information in the email that was sent to you confirming your purchase. If you can't seem to locate that email, please check your spam mail folder.

lavikinga lavikinga
vote-for5vote-against

@lavikinga: Thank you for answering! :)

inkycatz inkycatz
vote-for8vote-against

@lavikinga: I bought it from woot. In fact, it was my first woot. I did email the support email. Thanks for the answer!

cbrooksher cbrooksher
vote-for4vote-against

@cbrooksher: It might be a few days before you hear back from customer service, especially since there's a woot off going on. If you don't hear anything by Friday, I'd definitely email them again. They really do want to make your first woot experience a good one.

@inkycatz: it's the holidays and I have a stake of mistletoe driven right through my heart. The shipping companies have hired some questionable elves to help this year. USPS isn't much better. I couldn't remember what else to recommend or direction to point him.

lavikinga lavikinga
vote-for3vote-against

@cbrooksher: Woot's usually pretty awesome about sussing things like shipping out. I'm sure you'll hear from them soon. If not, you could always post your concerns again here. The mods are very responsive when issues arise. Definitely try the email route first though.

kerowyn kerowyn
vote-for2vote-against

Woot was awesome with issuing a refund. Unfortunately, the purse I bought went MIA on FedEx's end. This won't be my last time purchasing from Woot.

cbrooksher cbrooksher

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Dec 11, 2012 9:15 PM
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