questionshas anyone else had their newegg account hacked?

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I haven't had an issue or heard of anyone else having one. I hope you get it resolved. Their CS is normally top-notch

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@capguncowboy: I think it has been "resolved" by blocking or cancelling the account, though I am not able to confirm this. I actually have a recent purchase in the pipeline and don't know if it will show up. I've purchased lots of stuff from Newegg and always been happy. I even shopped in their brick and mortar stores in the Seattle area many moons ago. I recollect they were called Egg Head Software back then. My only other customer service experience with them also involved a hacking of my account info. That time the hacker changed my name and address, but left everything else unaltered so it was easy for me to fix myself after a password reset. I sent Newegg customer service several emails over that episode and they were ignored. I'm glad your experience with them has been top-notch, but mine certainly hasn't. It's sad, because I was just about to pull the trigger on a $1K laptop with them.

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@nortonsark: There is always TigerDirect.com

EDIT: Mwave.com is another option. Their prices are hit or miss, but they're reliable and fast (most of the time)

Too bad ZipZoomFly went under. They were a great competitor while it lasted. I think their free two day shipping put them under though

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@capguncowboy: Thanks for the suggestions. I'm not really looking to abandon Newegg as I have been generally happy with my purchases from them. I'm just frustrated at having these account problems. I'll probably open a new account with them soon - I'm a tech addict after all. It's kind of looking like I am the only one that has had problems. Or else the Woot Community has dwindled to the point that I am whistling in the dark. I suspect my question doesn't really fit the new guidelines, but it hasn't been deleted - yet.

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@nortonsark: Egg Head was a different company. Interestingly, NewEgg was founded shortly after Egg Head's demise - by someone else entirely. I bet they only avoided a trademark lawsuit because Amazon (who bought Egg Head) did not use that brand name for anything.

Clearly they wanted to look like a reincarnation.

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Just logged in to NewEgg and changed my password - no issues and no warnings, but thanks for the heads up that something may be amiss. I recently got hit with Marriott Rewards being hacked, so anything out of the ordinary triggers a password change and a scan of my online credit card accounts.

Hopefully for the rest of us you're one of the few unlucky ones. I'd suggest you check your credit card statements carefully to make sure no-one ordered anything...

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@nortonsark: I've had accounts compromised at other online stores where I know that my password was never discovered. I have no idea why they never take these backdoor hacks or social engineering attacks seriously even after hundreds are uncovered. Most recently, it happened with Walmart.com - apparently it's been going on for years and they're in denial.

I just deleted all my saved credit cards on NewEgg to be safe.

Any chance your password was shorter than 8 characters, not mixed case, or made solely of dictionary words?

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@omnichad: I guess the timing of Egg Head's demise and Newegg's birth misled me as to the connection. Thanks for clarifying that - I hate being misinformed.

My password was pretty strong - a mixture of numbers and nonsensical words that only I should know. I don't know if my password was hacked. All I know is that my original password would not work with the "new" email to log into my altered Newegg account.

Newegg did not have any credit card info as I always paid with PayPal (at least I think so) and I have a completely different password for them. I would really freak out if I had used the same passwords for both.

I honestly don't see the point of doing this to my account as there seems to be no upside for the hacker. I also don't understand why Newegg acted so clueless about correcting the problem.

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@nortonsark: They probably don't know you have stored credit cards until after taking control.

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@nortonsark: I would call them again. You may have had a bad rep, even the best companies do sometimes.

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I've never had a bad CS experience when going through their web chat. Everything has been resolved quickly. Maybe try that.

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Yes, my Newegg account was hacked about 2-3 months ago.

The person ordered two Xbox Live 4000 point cards to total about $100. I reversed the charge with my credit card company and contacted Newegg. Newegg suspended/deleted my account.

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@hackman2007: And this is how the scam works. They can still re-sell the 4000 point cards because they can't be deactivated. With my Wal-Mart hack, it was prepaid phone cards gifted to a non-US email address.

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@omnichad: Well, they actually had the card sent to my e-mail address. From what I can tell, they also tried to hack my e-mail as well.

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@hackman2007: So not even a well done hack. Changing the email after the order?

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I had the same thing happen to my NewEgg account... couldn't get a straight answer. My solution was to bounce around my email a few times to free accounts I have. This is a very intrusive hack... they have access to prior order history, addresses, and limited credit card info... Pretty bad for a "Tech Vendor" in my opinion.

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Yes! My account was hacked today, 12-6-13..... He/she ordered an Apple TV but couldn't get past the credit card security. Newegg sent me an e-mail asking me to confirm the credit card. How did this happen!!! I have asked Newegg for an explanation and asked if they will notify the authorities - the name and shipping address is on the order. Will post the answer IF I get a reply.

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Yes, my account was ALSO hacked today, 12/12/13, by someone in another state. The email indicated the person who had changed my shipping information. They ordered thousands on my credit card with overnight shipping which I was fortunately able to cancel. Needless to say, I have had no response from Newegg yet. But I have filed all the necessary complaints and will be pursuing further action with both Newegg and on the individual named, assuming all the research pans out.

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Me too on 12/13/2013. Same situation, they got in, changed shipping address but fortunately only ordered one item under $10. Have had bank cancel card (I don't take any chances with this sort of thing) and immediately reverse the charge. Newegg have been useless, tried calling an sat on hold for an hour and 15 mins before giving up. Tried web chat, waited another hour. Finally emailed and am still waiting for any kind of response, I would be surprised if I hear back at all. Newegg used to be great but lately they have been awful, this was the last straw.

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12-18-2013 Let email change go through, then multiple charges on a debit based Mastercard(I know, but the cash back was better than any card until recently). Chat is not up and running, will have to wait untill Newegg wakes up using PST, then see if this can be stopped.

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My account was also hacked into on 12-12-13. The hackers made purchases of over $400 and they changed my email address. I live in VA but the hackers wanted the purchases sent to CA. Newegg has never contacted me that my email address has been changed or the purchases was going to be sent to CA. I had to find out on my own and called my credit card company to cancel those purchases and the credit card. Newegg should have know something suspicious was going on. I called Newegg right after I found out my account got hacked into to close the account and stop shipment. It seems to me that Newegg's security is poor to put it mildly and their customer service is even worse when you have problems. They refused to help and just said "I am sorry you're gong through this situation." I don't know if I would ever do business with them again because I don't trust their security.

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My account was hacked last night while I was on the computer. I received an email from them of an order confirmation. I immediately went in cancelled the order, changed my password and removed any saved credit card info. Tried to contact them but no reply in chat. My credit card company alerted me to a transaction they flagged as suspicious and I replied that it was not valid. Idiots were trying to purchase a $200 gift card. What a pain!

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My NewEgg was hacked on 12/27/13. The logged in and changed my address to
2652 Gage Ave
El Monte CA 91733.
Then ordered an iPhone 5 and a case for a total of $886. Luckily they did not get the CCV correct and my back declined the purchase. I saw the emails come through on my phone, logged in, voided the order and changed my password. Does any one know how this happens? Is someone just using a number generator to continuously log in until it finds the correct password or? I also had some one purchase a laptop from Walmart.com a few years ago and charge it to my PayPal account.

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1/4/14 --- My newegg was hacked. received order confirmation email ($200 dock station). I immediately cancelled the order, called credit cards company to report stolen card... needless to say, mad and busy morning... should I bother filing police report? since I have the name and shipping address...

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As someone who had the same experience (but with a total fraudulent charge to my account in the thousands), you may wish to consider doing the following. This sounds like a lot, but it will be worth it in the end:

1) Your personally identifiable information and your account and your address has been compromised. I would recommend placing a fraud alert on your account with the credit bureaus. The person can sell your information and it can be used in a variety of ways from here.
2) Depending on if the "ship-to" was in a different state or area, you may need to file a report to the FBI (for real), as this is a federal crime. I tried to report to the police in my area and in the different area of another state where the goods were to be shipped and both police departments pointed me to the FBI to file a report there.
3) I would recommend getting a new credit card.
4) I would recommend cancelling your account with Newegg.

Hope this is helpful.