What's the most urgent problem on AtC?
Customer/Member Services on woot. Why is it a problem here on AtC? Because we're getting the fall-out. Almost every day there's a disgruntled customer asking about their missing order. Here...where we really have no answers. Yes, we've advised them to stop sending multiple emails to them. It slows things down. Each em initiates another case number. Be patient, we say. Obviously, when they don't know what to do & they've been waiting a month, they're upset. A normal reaction. They're frustrated. Don't blame them.
Continued on next post.