Help: Skype isn't sticking with their refund policy...
So, long story short, I've been fighting Skype's ridiculous customer service the last two days - and they say they are not giving me a refund which was promised to me, and which is legally due according to their return policy.
Any idea how to get a refund when a refund is due? I've exhausted my resources in trying to say the right thing/explain things right etc.
If you want the story, here it is:
I purchased some credit to make some business transactions overseas. About two minutes into my first (and only) call, Skype cut off the call and shut down my account. I guess it was suspicious that I was using the credit I purchased to make a phone call. Trying to sort it out that morning, the agent said that they don't service that area of the world (right... the call connected... and they have rates posted for that area). After a two hour chat, he "couldn't" do anything.