Pssst! Yeah you...over here. Know where I can get some Email Support Software?
I work for a small company. We are going to be offering email support to our customers soon. I'm putting together a process to handle this.
My query to you: Can anybody recommend some software our company could use to manage the exchange of messages between us and the cusomters. We wouldn't need an bonafide chat client or anything like as we'll likely still end up on the phone troubleshooting then remoting into their machines.
I'm new to this type of thing so I'm not sure what other info would be important to give you except maybe that we use "Task" numbers to track the incoming support issues. Feel free to let me know what other particulars I can provide.
Thanks in advance.