questionsany other wooters work in tech support?

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I do for my clients, but I am primarily Integration.

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I work for a large PC manufacture as a Pre Sales Tech consultant focused on Desktop, Notebooks and Thin Clients.

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Yup, I was a local IT admin (on contract .. to hire), but was basically used to build everything up, and then let go. Now I work as phone support... and every day I slip a bit further down that slippery slope of humanity. >_<