questionswhere the hell is the customer service contact…

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It's Right Here - Can be found near the top of all non deals.woot pages under the title "Write Us". Alternatively, you can email service@woot.com with your username and order number for assistance.

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what @lichme said.
also, if you make some noise in the corresponding product thread, magical elves pass the info along to customer service folks.

based on the issue you've described here, i'd say email service@woot.com directly to get that stuff addressed tout suite.

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Hmm. Guess I'm blind afterall. Was getting frustrated looking in the account pages.