Poor Woot customer service and charging for unshipped items -- is this the norm now?
On Nov. 4 I bought a Sony Tablet P from Woot. On Nov. 6, I got an email notifying me that my order had been shipped. I tracked it with growing excitement, and found that it was due to arrive on Friday, so I would have it to play with over the weekend. When the box came, I tore in, to find that it contained only the leather carrying case. Went back to Woot, checked, there was no indication that only part of my order had shipped. Emailed customer service, and on Sunday, got this response:
Thank you for taking the time to email us. We appreciate your concerns as well as your business.
You can track the second part of your order via the following link:
https://www.fedex.com/fedextrack/(tracking link removed)
Woot Member Services,
No, "gee, sorry we misled you, that must have been disappointing." Amazon is able to show that part of an order has shipped, why would Woot not have the same capability?