questionswhere have you received great customer service?

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And to keep the thread going- here's another: (actually 2 with the same company) Canon printers and digital cameras!

Many years ago (mid to late '90's), I had a Canon BJC600 Inkjet printer. I had it quite a while and used it often. One day, it just wasn't recognized. I did some troubleshooting, and determined it had to be the printer cable port. I called tech support, and they came to the same conclusion. He asked if it was still under the 3 year warranty. I looked up the receipt, and it was- BY 6 DAYS! He said I had to do 2 things: Fax them the receipt and fill out a warranty request form, and when they received that, they would send me a refurbished model and I could send mine back pre-paid in the same box. I took the required papers to work with me the next day to fax in. Imagine my surprise when I went home for lunch and the new printer was sitting on my porch!!! Less than 16 hours later! I've tried other printers, but right now I have a Canon Pixma 9000 sitting on my desk!

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Canon Digital Cameras!! Around 2001, I wanted an underwater housing for my Sony digital camera. They didn't make one. So I looked on the internet to find the cheapest combo of housing and camera. I settled on a Canon 3 MP SD 100, which I bought refurbished (keep that in mind) for around $150. Fast forward to present. I now own a 10 MP (with underwater housing) which I gave to my wife when I bought my current 14.7 MP SD990(also with housing.) I gave the 3 MP to my sons to use. Last year the SD100 started acting up. Since it was almost 10 yrs old, I decided to scrap it. I looked one on ebay hoping to get another cheap, since I still had the U/W housing. There were a couple around the $30 range. In my searching, I stumbled across a recall notice on the CMOS sensor with symptoms like I had. I called them, and short story long, they fixed it for free AND paid the shipping both ways, even though I bought it refurbished!

I'll sing their praises any chance I get!

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tl;dr Levi and Canon have good customer service.

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LL Bean - love it or send it back, they take care of you.

Calphalon Outlets: Got a ridiculously expensive piece of high quality cookware for Christmas ("second quality", still ridiculously expensive) and after using it for a month noticed a flake of the non-stick coating had come off. Brought the item to the store and they replaced it in five minutes - no headaches, hassles or questions.

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@durkzilla: I second the L.L.Bean folks. They have been fabulous over the years. Amazon has been pretty cool, too.
Just received stellar service from the Omega dealer here where I live. My new watch lost a micro-small screw from the watch band that keeps it in bracelet form. They ordered a new screw, called me as soon as it came into the store and repaired the watch at no charge. And they let me play with the newer, more diamond encrusted watches. Felt like a little girl playing dress up in Grandmama's jewels ;)

Also want to say that my county building permit office bent over backwards for me last May. They pulled paperwork for me, helped me fill out permit requests and offered me so much help and guidance trying to get it all in order and approved that I felt like they had no one else to wait on but me.

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I have to say I have had great service with Amazon. Ordered a new PS3 game as a gift and a couple for myself. Package came and one of the games (the one as a gift) had something loose rattling inside. I contacted CS via online chat, and within minutes had an RMA and shipping label. Not only that, but no questions asked replaced all 4 games in that order just incase damage happened during shipping and overnighted my replacements. Had them literally the next day @ no additional cost to me.

JCP and Kohl's has been great for me as well!

And crazy as it might sound, but my local Hyvee back in the day, if they made a mistake on your purchase, they would refund the entire mistake plus give you your item for free. Received 6 packages of brats for free because it wrang up at the wrong price.

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While I don't use customer service when I can help it, I've never had terrible service knock on wood. It has always been the same story of, "Did you do something stupid? Are you oblivious or lack intuition? Ok, you might actually have a problem." Then I actually get the help I need. I generally don't try when I know I'm out of the support coverage dates though.

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Uline, in my job I do not like spending my day wading in menu hell only to receive someone that can not understand me and I can not understand. When I dial Uline the phone may only ring 1 time if at all. The person on the other end speaks better English then I do and knows my account number when I give my name and company in less then 3 seconds. I wish I had more to purchase from them.
When I asked a question they were very knowledgeable about the product they sell and gave me an answer that did not come from a script. I hope they never outsource.

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I've had pretty decent customer service from Amazon... Combine that with Prime membership, at what more could you want?

Others that have been good to me consistently have been: Newegg (they've always taken care of me with computer components), Adorama (my last TV purchase was through them, and it was right as rain), Fossil (love the leather-band watches, and they'll fix almost anything), Oakley (great eye-wear, and they stand by their stuff), Disney (their online systems are kind of weird, but they've been incredibly helpful whenever I've had cause to e-mail them)... Oh, and a little custom jeweler place that's local - they're the best that I've ever met in the business. I won't do anything else through chain jewelers ever again, unless it's a super-duper-priced special.

And since the purpose of the thread isn't to bash on those with poor customer service, I shall end my comment here :)

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T-Mobile. The only button I push is for English or other. I choose English, and then a person answers, and they're nice to me.

Tiffany's. I buy something, I regret it, they apologize for making me sad, I get something else instead. Hooray for Tiffany's!!!

Nordstrom's. The customer is ALWAYS right there. I love Nordstrom's.

Nieman Marcus. Ditto.

Kindle support. What can I say? They've been great.

Barnes&Noble. Easiest returns ever, and have been so very helpful on the phone.

This one's going to be obscure. Proxbid (they are an online interface for when you want to bid on auctions from the comfort of your home). I've had to back out of bids that were terrible mistakes (sometimes you just really need to look closely at something BEFORE you bid), or to reduce it when others have backed out. Always polite, and courteous.

I'm sure there's more. People are generally nice, are they not?

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I think Newegg has great customer service. I ordered some RAM a few weeks ago and after it shipped, they ran a sale for 15% off RAM. I sent an email to then asking if I could get it and they immediately gave me credit on my card. Not to mention the unbelievable shipping speed on most items.

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Duracell, Energizer, and Rayovac.

Alkaline batteries are not supposed to leak (and Leak Frogs are useless in protecting my collection of Maglites). I have had all of these battery companies send me checks so that I can replace my Maglites that have been damaged by those pesky leaky batteries.

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Crazy as it sounds... Dell. I have a business class laptop and always get fabulous support from them. Once they lost my laptop when I shipped it in for repairs(really bad on their part!) but they promptly replaced it with a brand new (original was refurbished)laptop that was a HUGE upgrade to make up for the hassle.

I have complete care on my current one and when I mentioned the headphone jack is slightly loose they replaced the entire motherboard. I know people have horror stories from them but I've always had great experiences. Maybe it's the difference of having a laptop through the small business side of things rather than the home.

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Just had a very pleasant experience recently.

I take liquid calcium by Country Life which I bought from Vitacost.com (who also has excellent customer service, by the way). I'm almost through my bottle when I noticed that a good 3/4" of it at the bottom is just thick sludge. Would have been enough for maybe 4 more servings, so after not finding any answers on their website, I emailed Country Life asking if this was normal, if it was still good, and what I can do to unthicken it. They wrote back within 24 hours apologizing for the problem, saying that they were aware of this thickening issue and were reformulating. They asked for the lot number on the bottle and for my address in order to send me a free bottle in the meantime. Got it today. I usually shop by bargains and not brands but this is one brand I'm going to stick with because of this.

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@murphy48: It is the difference between business-class service and home-level service.
Business-class service is usually amazing. I know Dell's is. Their home service sucks balls though.

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I swear I'm not brown-nosing, but I've got to say Woot. Someone stole a Woot shirt delivered to my mailbox and I was super bummed about it. I e-mailed Woot on the small chance they could do anything on their end. After a couple e-mails back and forth, they sent me a replacement shirt at no charge. I was so surprised and happy that they did that when they had no obligation to. It's one of the reasons I continue to frequent their sites. =)

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One more: some eBay sellers are awesome. Once, I ordered a set of Ikea pans (don't hate! they've held up nicely over the years) and received a set that was different from the one I ordered. I promptly e-mailed the seller about it. They sent me the correct set right away, and let me hang on to the first set as a way of saying sorry for the mix-up. I realize this may have been cheaper for that person overall, to avoid dealing with the added shipping charges back and forth and whatnot, but from a buyer's perspective I thought that was pretty neat.

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@leftielespaul: You beat me to the punch. Woot has excellent customer service. Although I've rarely had to contact them about anything, my example was a 'lil over a year ago when I ordered a set of steak knives & they showed up with hairline cracks in a couple of the handles. Woot promptly refunded my money (because they didn't have replacements) & let me keep the knives.

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I'd have to say that Amazon has the best customer service I've ever seen. Had an item that showed was delivered, but wasn't on my doorstep. Called Amazon and they shipped another one via next day air, no questions asked. They just requested that I refuse the other item when it showed up, which it never did. They are always great about returns as well. And the Prime membership is awesome.

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I should also mention that Woot! always provides me excellent customer service.

Most recently, I purchased the Nerdasaurus Rex shirt for myself while at work. I told my 11 year old son about it later that day, and when he saw it he thought it was awesome and wanted one too. I emailed Member Services and asked them to change my order, but unfortunately it had already been processed and there was nothing they could do.

But wait! There was something they could do - DK in member services created a $5 coupon so that I could buy the shirt in The Reckoning at the same price as it's opening day. They didn't need to do that, I would have bought it anyway at the higher price - after all, five bucks is a small price to pay to display your nerd pride to the world.

These are the little things that Woot! does to maintain a rabidly loyal customer base and community. I wish more online vendors would emulate this part of Woot! and leave the being funny to the "experts".

Thank you again, DK.

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I'd also feel remiss, I discovered this morning, if I didn't say that Costco has been a great experience too... I've never had any issue with them that wasn't very quickly and easily resolved. And the best part is that I've had very, very few of those, compared to how often I've shopped there. The return policy is extraordinarily generous, and they've just always seemed very top-notch as far as caring how I felt.

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Another vote for Amazon. I have also had awesome service from Overstock, and of course LLBean (there really was a fisherman (I think was the occupation) who got his boots free every time the old boots wore out! This lasted for his lifetime). I also get great customer serice from Drapers(Drapers & Damons, although now I do not use them as much as I did due to new manufacturers onboard I do not like). I wear Crocs a whole lot, and their service is awesome. Have never had a problem with Dell, and I am a home customer. Gotta say too - Woot has always delivered excellent service.

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Somewhat of a random company but envirocell batteries (which based on a quick Google search looks to be sadly dead). I had some that I left charging a bit too long and one of the batteries leaked. I called on a Friday morning at about 8:00 ET. I got a call at 9:30 from customer service letting me know she would send me a new charger and batteries along with a return envelope to get them the other items back. I then got a call 30 minutes later from an engineer asking me about my usage so he could better understand what happened.

BTW, I love this thread. It is always nice to see the other side of the story.

Erika

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Crutchfield...kinda surprised nobody else said anything about them. They might have higher prices then Best Buy, but they will do everything they can to make sure you get the equipment that you ordered from them up and working with the least pain possible. I will pay the extra dollar because I know they will go the extra mile.

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OhCheri.com... seriously, I'm no shill. The wife is just kinda particular, and they've always made things right.

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I have to second the Costco comment. I have shopped at Costco, both in store and online, for 20+ years. Now that I am located in the mid-West I usually shop oline and have had excellent service. Not living near a Costco store means any returns need to be shipped back. They have always been thorough and prompt handling the few returns I've had. Just purchased a laptop and wireless router from them. Their return policy is good and they have a concierge service dedicated to handling any questions you have on your electronic purchases, including how to set up. Excellent customer service in my view.

tsd tsd
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rei.com and rei stores in general. They allow returns for life, no questions asked. Friendly, knowledgeable, and go out of their way to make you feel welcome. Decent prices (at least on sale), and they have a great membership program.

I also agree that woot! has had good service when I have needed them.

Amazon.com has been surprisingly good, I had 2 items damaged in shipment this holiday season and they sent me an overnight-shipped replacement for one of them. I didn't have to send either back, due to the nature of the damage.

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Jansport has excellent customer service. No hassles honouring the lifetime warranties on their bags, and they even send you a cute card detailing your bag's travails at "repair camp" while you await your bag's return or replacement!

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@murphy48: I have had both good and bad experienceswith Dell Home. None great enough to post here, and I don't want to break my own rule by posting the bad ones here. Suffice to say, if English was their first language, some of the problems may have been lessened...

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thinkgeek.com actually has great customer service. The shipping information got all messed up and I had a timeline when I needed my product (it was for a gift). It was going to be late and they had guarenteed the shipping date so I contacted customer support thought online chat and I didn't even need to state my problem, they knew I was worried about the shipping information and told me they're systems got messed up and it was on it's way on time. Plus the person was super nice. Doesn't seem like much but it was the best service I had recieved when there was a problem, but, on the other hand, there aren't usually any problems with my online orders.

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@stupimlico: I'll second Crutchfield. They have the most knowledgeable customer service reps ever. If you contact them prior to making a purchase, they will offer info and suggestions to make sure you have everything you need to get your job completed the first time. But you do pay a little extra for the great service.

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UPDATE: I received my 3 pairs of jeans from Levis in the mail today! To sum up: Called customer service 12/27, rec'd shipping label and mailed jeans out on 12/29. Received new Jeans 1/24! Less than 30 days to get great service! Thanks to Levis! I won't have to buy new jeans for quite a while!

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InMotion Hosting has provided excellent customer service. The company is very quick to address concerns, be there when you need them and provide a consistent service. Being online for a while now, I have experienced less than efficient servers, customer service and more and have to say that InMotion hosting has really exceeded my expectations.

By the way, great post- glad to see there are positive comments out there for companies that work hard to achieve a high level of customer service.

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@discountlingeriedeals: "I have experienced less than efficient servers"

I personally would not be pleased with that. ;-P

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As far and bricks and mortars go, Kohl's has been the best for me by far. I almost never have returns but they took care of me well this year. Also, there was an issue with shipping in time for Christmas, I missed a cutoff due to timezone issues which were not very clear, unfortunately there was nothing that could be done to expedite anything by that time, but they did give me an additional discount, which was appreciated.

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@thewronggrape: lol- guess I could have been worded a bit better but you know what I mean- other companies had less than efficient servers, etc etc. No problems with their service yet (and keeping my fingers crossed!)

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Most people will probably have a very different experience than me, but I love Samsung's CS. I have had a couple Samsung products break, and warranty repair has been a breeze.