questionsis hotels.com scam or not a scam? also booking…

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Oh also if anyone knows how hotels.com gets away without having to convert the dollar to euro I'd love to hear it. Because it bothers me that the travel agent does but they don't.

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I have booked over 20 nights with hotels.com and haven't had a problem earning my rewards or cashing in on them. I do a lot of homework when travelling and almost all the time the hotels i book have been the same price or cheaper from hotels.com.

The one time i had a problem earning a reward night they fixed it within 24 hours. I've been pleased with hotels.com

All my bookings have been domestic though.

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@cowboydann: Thanks for the reply. Least I know someone has had good dealings with them. Lol.

I'm sure all will be fine. Unless someone sheds some bad light on them one way or another. I guess I'll give them a try and worst comes the worst I can leave it as a review on here for future travelers. ^^

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I use hotels.com for almost all my hotel arrangements and have never had a problem with them. I think they are able to get great deals because it's a good resource for hotels to get worldwide access to customers, but it's also a very competitive environment. Once I have picked out a hotel I sometimes call the hotel directly (google for them by name and address) with questions about public transportation in the area and that sort of thing, and double check the rate if I booked direct. Only once has booking directly with the hotel turned out to be lower than the online rate. The online rate is usually much lower. The contacts I have had with customer service have all been helpful as well.

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We have used them and they have worked out as well as Priceline. The only aggregator we have had trouble with is Expedia.

Have you tried contacting the hotel directly to check rates? Is it better to pay in USD or Euros?

Have not used this site yet, so cannot vouch for them. But they are in many countries and a quick search looks promising for an upcoming overnight trip we have planned, so I might give them a try.

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I've heard of other people seeing a rate at hotels.com then calling the actual hotel and getting a better rate simply because the hotel doesn't need to give hotels.com a finders fee.

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Maybe I'm out of touch, but I didn't know people used travel agents anymore. BTW, if you liked how cheap hotels.com is, try their partner hotwire.com . The downside with hotwire is you don't know the exact hotel (just the district, cost, amenities, and quality (star rating, user satisfaction scores)) before you're committed to booking. It can work out well, as it is a legitimate platform for hotels to clear out their excess room booking inventory, as it were. By that same token, however, it is most effective for use relatively close to your stay, so it's best for last-minute get-away type things.

Oh, as for the money conversion, it's probably a matter of where the actual billing is occurring. If hotels.com processes your payment themselves (as hotwire does) then it'd stay USD and they'd handle the payment to the hotel on the backend. Either way, credit cards will generally give a VERY good exchange rate themselves compared to other methods.

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@psaux: lol I don't think anyone does but old farts and me XD

I wouldn't use them at all if they the one I use (a travel leaders branch) didn't always match and then beat the price of any airplane ticket I find. From cheap tickets or anywhere. Usually they don't beat it by much but hey $50 is $50.

Hrm. I might have to give hotwire sometime. But for now I'd like to pick my room. So I'll stick with hotels.com and give them a shot. Thanks everyone for your comments! ^^

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the upside to using a travel agent is when you get one that knows the specific region or specific type of travel (Like a cruise expert) you plan on doing. If you've never been on a cruise, then a cruise expert can make your trip much smoother and more enjoyable.

As for hotels.com, they're legit.

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I used hotels.com for a five night stay in St. Thomas a few years back with no problems.

A hotel I'm aware of outside of Binghamton NY uses hotels.com but after your first stay tells you to contact him directly next time for the same or even better pricing.

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I live in Germany and use booking.com to make all of my reservations for traveling around the continent. I've never had an issue with rooms not being there or not being well-priced. One thing to keep in mind is the star rating system over here was obviously approved by some sort of council that was completely hopped up on LSD and toilet wine. Motel 6 would be between 3 and 4 stars here. Maybe more depending on the particular establishment. I never book a hotel any more unless it has a serious positive rating from travelers and don't use the star system as a reference. The people that get on the site and complain about the hotel? I used to think they were the cranks but the more places I stayed in I realized they were the ones telling the truth for the most part.

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A little late to the party here, but just want to let you know I'm another one who has used hotels.com in the past and have never had a problem. They are legit.

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The key reason places like hotels.com can offer better pricing than the hotel or travel agent is volume and profit splitting. Many times hotels are willing to cut the price to a "wholesaler" because they know that hotels.com can bring them volume, so they're willing to discount the rates.

Other times sites will collect commission for aiding in booking rooms and apply part of the commission they earn towards the price of your room, thus reducing the cost

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I've used hotels.com more times than I can count. Never a single hiccup. I also like priceline.com for hotels. Sometimes certain hotels only appear on one site or the other, so it's worth a look. Also the prices are often different by a couple bucks, so again, take a look. Lastly, just as I'm sure you've seen on TV, you can "name your own price and save." You select an area of the city you want to stay in from a map (very well laid out, you'll see). Then select the star level of the hotel you want. Place your bid and see if any hotels accept it. You must enter your credit card info before your bid is submitted (There's no takesies backsies lol). You're guaranteed to be within the region you select and the hotel rating to be at that star level or above. I've done this 3-4 times and have been thrilled. Got some KILLER deals this way.

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Thanks for all the replies. I really don't see how everyone on google has had problems with hotels.com went smoothly for me. Though one thing did slightly bother me.

When I came in I said Hallo i'd like to check in and the lady said you can try. Which I found odd. But guess that's not really hotels.coms fault lol. Anywho off for a day in the city. Have fun all! ^^

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It has a lot of scam-like characteristics. I clicked on a link of my phone to call the Lake City, FL Jameson Inn but was connected to Hotels.com. I shared our room requirements, and the operator pushed the Days Inn instead, which was horrible. The reception worker was very rude. He said Hotels.com had no right to book us there and made us wait 20 minutes while he made three phone calls. When we finally got to the room, there was a giant pile of dog poo by one of the beds. They moved us but didn’t ever clean up the dog poo while we were there. We left at the crack of dawn the next morning. We would have left sooner if we weren't locked into the room because we'd booked through Hotels.com. My best friend subsequently told me hotels.com booked his family in the nastiest room (in another hotel) they’d ever stayed. Either their data is off or something else is very wrong with Hotels.com. I’m also concerned that the site intentionally selects only certain reviews to mislead consumers.

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@travelingchief: Wow. That's a really really odd experience with them. Mine went smoothly and easily. I got the room I wanted at the hotel I wanted. Never tried to push anything else and was quite friendly and helpful. They called my hotel in Germany to double check my room was booked when I called before leaving for Germany.

I think you just got a bad person at the front desk of the hotel. I mean honestly how could they not have a right to book it. Heck even one of my local travel agency told me they use them! Meh I'll use hotels.com every time I go some where now. It was easy got to see the rooms via pictures there and on TripAdvisor and got to save money with a certain rebate check place that rhymes with bates.

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@madcustomer12345: Nice of you to make an account just to post that. I'm shocked by your experiences with them. I'm kinda surprised the hotel office was closed. How did that happen? I've always seen someone on duty at every hotel I've been to. So what was their mistake exactly? I'm just curious.

Also as I stated before. They worked brilliantly for me when I used them last summer in Germany. Never had a problem for the entire month or so I was there. Stayed at 3 different hotels using their services. Check in was easy and very simple. Just showed them the reservation confirmation page that hotels.com sent me.

When was your experience with them. Perhaps this was a long time ago and they had different owners/managers/whatever?

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@surreal197: Why do people like this guy do this? Seriously we know your full of it. Please don't do things like this. It hurts people who might come here in the future to read advice. If your from another travel company don't sling mud. Just say hey use ours its better! We offer X Y and Z service and here's a 5% off coupon code! or something. Much better than mud lining.

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Hotels.com is a total ripoff. They told me the room rate was $100 more than it actually was. Avoid them at all costs. Or use their search engine, but book with the hotel directly.

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The worst thing that could happen to you which is they take your money but when u arrive they deny room! Yep, I used Hotels.com for my trip to Istanbul. We booked two hotels, one in Sultanahmet (Letage Hotel) and another in Taksim Square (Elma Ottoman Hotel).We received 2 emails from Hotels.com, one immediate and another a day before check-in with text "Thanks for using Hotels.com, your booking is confirmed! You don't need to call to reconfirm." The payments were also debited from my card. What happened, there was no hotel named Letage but it was named Meridiani. We found the place by picture. The receptionist complained of a burst water pipes and shuttled us to a nearby "sister" hotel which was smaller and no breakfast as advertised. At second hotel, we were denied any room and sent away with refund on a saturday night. I do not want to explain how it felt but you can figure that out. Nevertheless, this is exactly how it all happened.

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They basically scammed me. It goes like this...

Booked a couple rooms. I cancelled the rooms within the allowed time period and received confirmation from Hotels.com. The Hotel still charged me for one room (over $600). Hotels.com admits fault but can't refund money since the hotel has it. Hotel won't refund money since we didn't cancel with them (we cancelled with Hotels.com). Hotel also admits that they would only accept cancellation through Hotels.com. Bottom line, Hotels.com admits fault but doesn't do anything about it.

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I am sure about where the good comments came from! I can tell you that my experience with Hotel.com has been a complete nightmare

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I know for sure hotels.com does not publish negative reviews. I have booked an expensive room based on stellar reviews - it turned out to be a nightmare - I would not pay for it 10 USD. Upon my return I have written a review - which said exactly what happened. They have never published it. The review was phrased in a civilised manner so no reason not to publish it basing on the wording.

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After booking a hotel, I clicked the link for car rentals. A few hours later I found a better price. Went back to hotels.com to cancel. No link to be found so I used the online chat. Customer rep said he could not handle it and I would have to call hotels.com. The agent said hotels.com cannot cancel the booking and transferred me to the rental agency. They transferred me to Hertz, not Europcar. I contacted Europcar directly and was assured the booking had been canceled.
A week before the booking was supposed to take place, I received an e-mail from CarTrawler.com CarTrawler's e-mail 'reminded' me of my booking and my charge card was now been billed. I sent CarTrawler an e-mail describing what happened. After charging my credit card they said they were sorry to hear I didn't want the reservation but since it was less than 48 hours before my car rental pick up, I was not entitled to any refund (I received that e-mail 72 hours before the booking date). Now I have to dispute the charge.