questionswhat is return policy? i can't find.

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From the Woot return policy (assuming you are really talking about Woot): http://www.woot.com/faq#q8

How do I return a defective product?
Unless we specifically tell you not to, call the manufacturer of the product you bought. You will likely get a replacement of a new model or better item from them. If we still haven't dissuaded you, report your issue through our Support page. It'll go a lot easier if you have the order number, the name of the product you are returning, and a detailed explanation of the problem. We will respond with return authorization by the next business day. Because we aren't likely to have a replacement in stock, you should be prepared for a refund-only option if that's all we can do. Know that return freight will be at your expense. Again, you will probably get a better deal from the manufacturer, or whoever else handling member service for that product.

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@dplaypark If you bought a product listed on deals.woot, then you need to contact the vendor you purchased it from.

If you did buy it from any woot site (woot.com, wine, kids, tech, etc., then @hackman2007 has given you good advice.

I know this is confusing to those not familiar w/woot and deals.woot. Hope this is helpful. Please do come back & post. Thanks!

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There is also support@woot.com if it actually came from a woot property.