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Anyone have email addresses for executive team members of Toys R Us?

Dec 8, 2012 1:08 AM

I want to do an EECB to see if I can get results that way. I've exhausted the normal options.

They delayed shipping a package that I ordered using 2nd day shipping so long that it is going to an address I no longer live at. Efforts to change the delivery address failed. I tried to refuse delivery over the phone with UPS but only the shipper can do it while in transit. No one lives at the old address yet so no one can refuse delivery in person. I left a note but I doubt they will see it. With Christmas deliveries in full swing they leave the packages on the driveway and don't come up to the door.

dpn0121 dpn0121

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That sucks. Unfortunately I have no email addresses to give you.
If you've really called and emailed every avenue of contact maybe you should post to someplace like Reddit or the like. Companies hate when poor guest services goes viral.

ipegot ipegot
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@ipegot: thanks hadn't thought about Reddit. Normally Consumerist has all the info but for some reason it is missing from the posts of others who have done it.

dpn0121 dpn0121
vote-for9vote-against

Based on http://www.scribd.com/doc/26834515/ToysRUs-Executives-Construction-and-Real-Estate and http://www.email-format.com/d/toysrus.com/, lastf@... could be the e-mail address format they use. Use that format for those you want to e-mail on http://www.toysrusinc.com/about-us/executive-committee/. You might try it and see if it bounces...

chris12345 chris12345
vote-for3vote-against

@chris12345: thanks!

dpn0121 dpn0121
vote-for2vote-against

Unfortunately, I've been in a similar situation with another major retailer, and had no luck resolving it with the retailer.

I would try signing up for My UPS Choice at both your old address and new address. The day before delivery, you'll get an email and the package will be assigned to your account. For a $5 fee, you can then have UPS hold the package, reroute it, or select a delivery window (I think you can select as small as a one hour delivery window, if you don't mind sitting on the doorstep for an hour). The $5 fee is a pain, but it's better than losing the package entirely.

If it's shipped UPS Basic, call the post office, and they can intercept it for you.

jaxiechick10 jaxiechick10
vote-for1vote-against

I decided to just let Amex handle it, thanks everyone for the ideas

dpn0121 dpn0121

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