What should I do Woot has my money tied up?
Hello, a week ago I ordered a nexus 10 through woot. It seemed like a great deal. However so far I have paid twice for it!
Somehow my paypal account was set so woot would auto charge from the banking account linked to paypal. I am not sure how this could have happened because my default payment option is not set to that, but I am not blaming woot for this. So I ask them if anything can be done.
they responded within a few minutes saying that I could send the payment again on paypal and they would refund the first one. I did and its now been over a week and they still have not replied, no charge has been refunded. I checked my spam mail.
I am getting worried, I’ve never not had them reply the same day. There has been no reply whatsoever, Not even something to say they are working on it.
Should I file a report with paypal, should I contact the BBB? I am so worried about by $400, its stressing me out a lot.
I wanted to go into more detail but the character limit