questionsi can't log on to buy! password? captcha?

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I don't think anything sells that quickly during a woot-off that they need to worry about it any more. The captcha thing is only a sometimes occurrence. You might see it every once in awhile or never depending on what the computer feels like doing. There's another thread about it. I will link it when I get back.

edit: nevermind, you already know about it. I guess you're just ranting. Which is fine.

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Birthday BOCs sell out very quickly and a Captcha will kill your chance

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@zuiquan: Yes, I participated in the prior discussion:

http://deals.woot.com/questions/details/2f0d6cda-f41c-412e-8ed5-07b7fde7d8a3/what-is-up-with-the-captcha-device-when-i-sign-in-isnt-my-pw-enough-anymore#24

At that time I had not been challenged.The consensus was indeed that Captcha was a rare, sometimes thing. But I've been getting hit with it all morning. There is no feedback as to what I am mis-entering. I haven't changed my password, the only thing "new" is that frickin" Captcha challenge. Woot is putting nails in its own coffin.

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@nortonsark: Check for spaces that should or shouldn't be there. That's usually where I get hung up on those.

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Captchas are just to make sure you're human if you try too many times. It's for your security.

Passwords are case sensitive
Enter a space between the captcha items

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I tried the Captcha with and without spaces and got nowhere. Finally I used the "forgot password" link which finally worked when I did not put any spaces between the two Captcha words. When I got the emailed link, I changed my password to the original password and it worked! I finally got to buy my stuff. It appears I had to do two things: 1)Reset my password, 2)Use no spaces between the two Captcha words. This whole thing was way too painful. Get a clue Woot!

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@thunderthighs: As I just posted, I was only able to get Captcha to work when I left the space OUT. So which is it, spaces or no spaces?

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@nortonsark: Huh. I put a space in it when I got it.

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This has Me all spaced out. I guess iris scans and finger print readers to log in to woot is next since captcha is such a success.

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@thunderthighs: I'm sure your IT dept is aware that there are simpler "captcha" options. The squiggly two words Captcha's are the worst :-(

The best one I've seen is where they just ask a question (what's 2+2) and you have to manually enter the answer.

On my site we have our Contact Us form set up to reduce SPAM by requiring a 15 minute wait before the same IP address can send another query.

Just some alternate ideas that accomplish the same goal with less frustration.

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@nortonsark: I know saying this is probably not necessary but, (and I hate having to do this myself- such a pain in the butt) did you clear your cookies, cache, and reboot your browser and/or computer? That usually does the trick when nothing else is working for you.

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@ohcheri: The worst "captcha" I have seen is deformed/vandalized single word? using letters from multiple foreign alphabets including greek and middle eastern languages. It did work but I had to cycle through a lot of captchas to get one that my keyboard set up would work with.

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@mybestuser1: Jeepers, that makes my head hurt :-)

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@zuiquan: No, I did not go through the browser/reboot dance before I finally got things to work through the password change option. I did, however try making my purchase from 3 different computers. I had the same problem on all 3 machines. On each one the shopping cart continued to show my intended purchase but would not let me complete the transaction. I have really enjoyed being a loyal Wooter, but this experience has been extremely frustrating.

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@nortonsark: That's just ridiculous. I can see one computer being problematic but not that many. I love it when they roll out stuff that's wonky.

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Captcha is a terrible solution to a problem. It's sort of like DRM, the only ones it actually hurts are legitimate users. Captcha can be beaten by a handful of services. The only bad eggs you keep out are the lazy ones and you anger legitimate users.

I understand spammers suck, but captcha pushes that problem to the users instead of the service provider (ie Woot). There are other possible solutions. IP logging, human check on account creation, limited commenting/posting of deals and such for new accounts with no purchases. Those may not necessarily work, but going straight to captcha is really bad form.

Don't punish all users to get the lazy spambots.

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@nortonsark: On various other sites, I've had to test "space" and "no-space" capcha entries. I've concluded that there's no set rule, which is probably a wrong conclusion, but it's all I could come up with.

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"Perhaps they will finally have to install a phone system to take orders?"

bwahahahahaha! All of our customer service agents are currently assisting other customers. Wootazon appreciates your business. All calls are taken in order. Please remain on the line. All of our customer service agents ...

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@ohcheri: I've never encountered foreign-language letters or symbols, but I've had to try as many as five re-winds to get through to some sites. I've completely abandoned a few over the years.

I agree that those that ask a question that requires an answer are among the best. My favorite: Is the sky blue or orange? (I had to fight off the urge to type "Depends on which planet I'm on."

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@nortonsark: "I had the same problem on all 3 machines. "

Hmmm. That makes me wonder if Capcha offers merchants an option regarding the complexity of the letter combinations. I know that I've come capcha combos that were clear and easy to answer, while others have made me say bad things.

Whatever the system that the Afterburner people use is much the same as capcha but I've only had one momentary failure with them out of perhaps 50. (They provide a lot of bloggers with email-list services, so their system may be proprietary.)

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Now I'm a little more confused. 30 minutes, and then again 90 minutes after I reset my password I received emails from Woot:

"Dear NortonsArk,

As a precaution, we've reset your Woot.com password because you may have been subject to a "phishing" scam......"

So I'm not sure if I triggered this Woot Phishing email by resetting my password, or if Woot initiated a password reset on their own and didn't tell me for several hours, thereby causing my earlier issues that seemed Captcha related. I am completely unaware of receiving anything phishy. I guess only the Shadow knows.

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Sheesh! Lucky for me Woot! hasn't had anything worth buying lately [or for that matter, in quite a while! ;->]. So I haven't had to experience the dreaded Captcha monster which I also am not a fan of!

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Minutes ago, I received this email from Woot:

"Thank you for taking the time to email us. We appreciate your concerns as well as your business.
Though we cannot confirm with any degree of certainty that your account was compromised, we reset the password on several accounts, just to be safe. The Captcha is a temporary solution while we're working on beefing up our security. Your continued patience is appreciated."

This would suggest that I may have been caught up in some sort of security breach and Woot continues doing its best to deal with it. The good news is that they say Captcha is temporary. Yea!