Is online manufacturer tech support worth anything?
I just purchased an HP laserjet (brand new) that came with a faulty toner cartridge. I have spent the past 20 minutes in a chat session with a "support engineer" who just keeps asking me the same questions over and over again (I'm having a hard time convincing myself he isn't a chatbot). I have described the situation to him at least three times now and he keeps asking me the same questions in slightly different wording.
Why didn't I call their toll-free phone number? Because even though their website claims the phone number is answered 24x7 for laserjet it is actually only 8-8 M-F.