Has anyone noticed the addition to the initial response to email to firstname.lastname@example.org?
You know the one where they provide you with the catchy case number. I just emailed in with an actual issue and noticed this on the case number response:
To be honest, we're pretty swamped this holiday season and it might take us up to a week to respond to your request. We're very sorry for the delay, we know it is an important time of year and remain committed to addressing your concerns. You might find the answer you seek in our FAQ: http://www.woot.com/faq.
Thank you very much for your patience,
Looks like the complaints here have been noticed and a change has been made. Hopefully this prevents some additional emails being sent and slowing things down further