questionswhere is my email response?

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Stop yelling! They told you in your other thread that a replacement has been sent out. Please come back and let us know when you receive it.

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You know what you should do to really stick it to Woot. To best display your disdain and hatred for such a terrible company and awful customer service, you should just leave. Yup, that's right. Just stop posting questions, stop venting your hatred, and just leave. CLEARLY, they are never going to change and you, as one person, are their singular top priority and they just keep letting YOU down. Don't mind the thousands of other transactions over an extremely busy past couple of weeks. Don't mind the countless inquiries from extremely impatient that they must sift through. Don't mind the fact that they have to spend time commenting on forums instead of focusing on the inquires. All of that doesn't matter, only you. They let you down, stick it to them! Just leave and never come back.

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Really guys? When did we revert back to highschool? It's a valid concern - CS has absolutely sucked for anyone who's needed it recently. I'm in the midst of a disappointing experience where i've been given the runaround of excuses but no actual resolution as well. I can totally see how the snyde comments from people who can't really relate to it all are both mature and helpful. While i don't necessarily agree with the shape of this posting - it is a valid concern that we, the community, could do well to discuss. The thing about high horses is - they still smell like horses.

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@goatcrapp: When a person in society violates that society's rules (explicit or unspoken) they are shunned and/or chastised in an attempt to make the violator see the error of his ways and act accordingly. If the violator keeps on breaking societal rules the other members of the society will increase the severity of their chastisement or punishment until the violator is either rehabilitated or sent on his way. This is just all of that. So, if you view it from that perspective, completely legitimate.

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@goatcrapp: Agree and disagree.

I too am in the middle of a Customer Service debacle as my Deal-Hunter BOC mysteriously vanished from the face of the earth, it was "delivered" on the 29th, with initial CS contact on the 2nd. Going on business day 8 of still having no idea what is going to happen. While yes, this is something that should/needs to be addressed, however there is a time and place in which to do so. Clearly having ludicrous amounts of constant sales all within a week time frame backfired on Woot immensely. People have concerns about their products, which is completely justifiable and relevant. Unfortunately, the constant CS bombardment, whining patrons, and self-entitlement is certainly not helping the situation. Realistically, as a community what can we do, what is there to discuss? Everything is essentially out of our control, as per the complaints.

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@goatcrapp: yeah, it's really not that he's unhappy, or that he's expressing it. The way he's acting isn't helping and it's unpleasant to the rest of us. You get the attitude you come with around here. We're not sick of hearing about complaints or problems in general, just this guy's problem.

BTW I'm not sure there are many here who have not had a bad CS experience somewhere before. We do understand the frustration but most of us don't act that way (you haven't) , especially only 5 days after the complaint was filed. There's a time and place to get worked up over a problem, this isn't it.

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@goatcrapp: Have you checked out his other postings? Yes, it's a valid concern. And it has been addressed, ad nauseum. And discussed, ad nauseum. Everyone started out being very helpful and sympathetic. But he just kept on ranting and raving.

And I can relate to it. I've had issues as well. But guess what? I waited nicely and things were resolved. He's been told a new order has been shipped and yet he keeps going off. I'm willing to bet it arrives soon, and yes, I'd like to hear him say he got his stuff.

I'm not sure what you're smelling, but my little area here is poop-free.

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@pitamuffin: I was "told" that it had went out by a freaking moderator of a blog. He admitted he is in no way is associated with Customer Service.
I yell because I was also "told" I'd receive confirmation Monday FROM Customer Service. I have received no verification and until I do I have no reason to think ANYTHING IS BEING DONE.
I keep asking this one question... WHY CAN'T CUSTOMER SERVICE CONTACT ME IF THEY CAN CONTACT A MODERATOR??? Hear that???

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@apollyon69: spending that much time showing your ass to people who can do absolutely nothing to help you is also saying something.

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@apollyon69: You should really just stop. You are no longer helping your cause and in fact, becoming more and more of an annoyance here. This is not the place to express your disdain with woot's customer service. According to your statements, since @rogetray is just a moderator of a "blog" he can no longer help you, us wootizens can no longer help you. You are beating a dead horse.

Not trying to be rude or a "douche" as you so eloquently stated. Just dropping some truth.

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@pitamuffin: "And it has been addressed, ad nauseum. And discussed, ad nauseum. Everyone started out being very helpful and sympathetic. But he just kept on ranting and raving."
That's because all I've gotten is smoke blown up my @zz since Thursday by a bunch of WOOT swingers that feel somehow they actually run something.
I've been a customer for 3 years and have spent thousands of dollars with this company. I have had issues in the past, but I was able to get through to customer service without going thru a bunch of gate-keeper flunkies.

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@nmchapma: Aaah... but it does show others that may come across this website that they may not wanna trust a company that cares this little for customers.
That is why I will be on here everyday to enlighten everyone I can.

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@apollyon69: Will you also come back when you get your crap and say so? Or will you be too ashamed to show yourself?

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I tried something completely different with my issue. After 5 days with no contact, I simply opened a Paypal dispute. Quietly. Without fuss.

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@zuiquan: I'll be more than happy too. STILL DOESN'T EXCUSE THE LACK OF RESPONSE FROM CUSTOMER SERVICE. It DOESN"T explain why CS relies on middlemen instead of contacting the customer directly.
They've already lost this longtime customer. I will never order something from a company I can't contact directly. A company that hides behind the likes of what I've seen in this Community blog, has to have issues they can't or don't want to address directly. Just thankful I learned this lesson with something that isn't hundreds of dollars.

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@zuiquan: Hi. A> I'm familiar with the definition of shunning. B> It's ineffective and only satisfies a selfish need to be an asshole on the internet. congrats, i guess to all who participate?

As to the rest - i'll bow out, shaking my head in surprise at some of you. The fact that so many of you justify cliquish behavior tells me all i need to know about the current state of affairs in deals.woot. I'm actually surprised by a great many of you.

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@goatcrapp: Hi. A> I don't believe I gave you the definition of shunning. But I am glad you know what it is. B> As a tool it's actually very effective. But it can have unintended negative psychological consequences, especially if the person being shunned has not joined the group voluntarily but was born into it. You're not born into any group on the internet so if you then join a group and act like an asshat and are told so, you're extremely likely to either get with the program or leave. Both of which are OK with the members of said group which you voluntarily joined. There's a big difference between being shunned in your hometown or within your family because you've acted out and being spanked down on the internets, if we're just talking about psychological effects. C> Civil societies include shunning in their laws. Restraining orders and orders to avoid interactions with other felons/child molesters/shady individuals are just a couple examples.

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@apollyon69: Fair enough. I still don't see how you think freaking out is going to be any more effective than patiently waiting. Obviously, woot's customer service could be better. I don't think you'd get many to disagree with that. But coming here and ranting is not going to help matters. That whole 24 hour thing where they say they'll get back to you? It says they "try" to get back to you in 24 hours. It doesn't say they guarantee it. The item you bought may be coming directly from the company you bought it from. Woot doesn't have physical control of everything they're selling and can't go to said business and make them ship it instantly. You've also got knuckleheads sending 6 or 7 different emails. Each one of those generates a case number that has to be looked into. So CS ends up with a ton of extra work to look into one instance thereby shoving everyone else's cases further down the pile.

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@zuiquan: acknowledges reading that i'm familiar with shunning... chooses to provide longwinded condescending explanation anyway. LOL. You know what? I'm currently shunning you and your blowhard posting. So screw off :)

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@zuiquan: "That whole 24 hour thing where they say they'll get back to you? It says they "try" to get back to you in 24 hours. It doesn't say they guarantee it."
What does that have to do with anything??? No one that I know of is complaining about 24hrs. IT'S BEEN 5 WORKING DAYS, DELBERT!!! You speeky eengleesh???
Hey genius... want to take a crack at answering this question? Why the hell does CS have all this time to send a message to a moderator, but can't do the same for the customer involved??? Hmmm??? A Brainiac such as yourself should be able to explain this away as if it's nothing. Blather something for me.
All that had to be done was for them to give me a heads-up at the same time as they were dinking with the moderator. Instead they've lost a good customer that used to sing WOOTS praises to one and all. Now it'll be this story that people hear.

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@goatcrapp: You say you're familiar with shunning (quire condescendingly), still don't understand (apparently) that it's an effective tool for modifying behavior, think it's only useful for making people feel self-important. I don't really believe you understand chastisement and/or shunning's place in society. If you did you'd admit that they're both effective and useful tools. Sometimes people also get their feelings hurt. That's just the way it is. What do you suggest for behavior modification? Timeouts? Oh no, wait, that's another form of shunning. If you knew the backstory here you'd realize that reason has already been applied to this problem. It did not take. Now we have an unreasonable person that continues to abuse the group. What's to be done? Since you know what's effective I hope you will enlighten everyone else.

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@apollyon69: OK, let me see if I can explain this really slowly for you: they will get back to you when they get back to you. It's that simple. Maybe rogetray looked over into the next cubicle and said, "Hey, what's up with this guy's stuff?" and they said. "It's totally on the way." And then he posted back to you. Or not. Who knows? I wasn't there. Whining like a 6 year old who's just had a really tasty lollipop taken away from them probably isn't going to help though.

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is this really still here?

@hizzo87 could you please take care of this?

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@zuiquan: The difference between you and I in this little affair is that i have a legitimate issue. You on the other hand aren't even a Moderator. Guess you have nothing to do with your life than to stick your nose in other peoples business. I think the kids call fidiots like you "Trolls". Quite apt of a description.
Now go sit in your corner and wait for the circle-jerk party to start. It's all you're worth on here.

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@zuiquan: blah blah blah. Wall of text. Argument by filibuster is a weak-minded tactic. Let me explain this slowly to you (wow, i can't believe you actually said that, considering your own limited talent) - you're expressing an opinion (how effective shunning is, is subjective, and thus opinion.) and I disagree with said opinion. Having you repeat the same thing over and over, with increasing (and definitely not earned) condescension (towards me and others), in an attempt to one-up, only shows you to be a myopic parrot.

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@apollyon69: he/she/it is a wannabe, plain and simple. Mall security guard of the internet.

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@goatcrapp: "it is a valid concern that we, the community, could do well to discuss"

No, it's not. "The community" has absolutely nothing to do with Woot's customer service actions. We don't own them, manage them, supervise them, pay them, hire them, or fire them. And we darned sure aren't responsible for making excuses for them. Aside from paging a mod to help those folks who show at least a modicum of civility here, we have nothing to offer anyone with a CS problem. In this dimwit's case, that's already been done.

There's no reason and no excuse for the continuing and escalating hysterical ranting here by someone with a complaint about Woot. None. Nada. His problem is with Woot-the-company, and we ain't them.

His best course of action now is to wait for the replacement that's been promised him. His second option is to file a dispute with his credit card issuer. His last option is to go jump in a cold, deep lake. I don't much care which one he chooses.

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@apollyon69: I think if you'll go back to our initial interaction you'll find that I tried to be helpful and give you a little peace of mind as well as advice. It's not my problem you've spun yourself up into a frenzy because you feel you've been slighted by woot. I'm willing to bet you have lots of contentious relationships with people you work with as well as family members due to your outsized sense of self-importance. I'd pity you if you weren't so annoying.

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@magic cave: It has been shown plenty of times in the past that community discussion here (when it comes to support problems) will get the staff to grease the wheels and get things moving on a stalled support issue. In this case, it has stalled again, beyond the timeframe he was led to expect.

Still don't get why his postings (annoying or not) warrant the justice-by-clique mentality. We're not talking a short post telling him to "give it a rest," we're talking full on vitriolic diatribes.

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@zuiquan: In a community I used to hang out in, we had a very effective method of working around disruptive posters. It was called a Passive Intentional Silence Strike, usually referred to by its initials (which I'll not use here). When a P* was called on someone, most of the community were able to muster up the strength not to respond. We just ignored the poster.

I suggest this is an appropriate action to take at this time.

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Hello all.

@apollyon69: I'm sorry for the frustrating experience. A CS representative emailed you this morning and you replied. It looks like the issue is closed.

To the rest: Thanks to those that tried to help. We're super busy right now and appreciate the community pitching in.

For a few: Let's don't rub salt on open wounds.

Thank you all!

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@goatcrapp: You've stumbled into a weird little phenomenon here. When the majority of the community wandered off, the people who stayed are the die hards. These folks view DW as theirs and fervently defend it as such. It gets flat out weird, mean, and misguided sometimes. Which is really ridiculous when you think about the level of intelligence and the overall sense of fair play that was the norm here for a long time.
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And this just needed to be said, FYI:
Shunning (verb)
1. persistently avoid, ignore, or reject (someone or something) through antipathy or caution.

Shunning, you're doing it wrong. What you are going for is public shaming, which I won't argue about, but if you're going to pitch forks and torches on someone, call it what it is.

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@thunderthighs: 'For a few: Let's don't rub salt on open wounds.'
He should not have insulted the people who were trying to help him. Especially the ones not paid.

But, but, but... I was just getting all warmed up.

Instead I give you this:
@apollyon69: You should not have insulted the people who were trying to help you. This is an insanely busy time of year, extra people are hired, in some cases. (A guy in a minivan delivered my UPS the other day). My point is it would have been resolved in time.

You think you got it bad!?! I have been waiting for 2 weeks for my hard drive from newegg. The day I was going to submit a ticket, they created a, FedEx SmartPost, tracking number 3 days later it finally arrived at FedEx Tracking said it should be here in a week.