questionshas the usps ever sent you an empty package in…

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Long ago (in a galaxy far away) I was returning some stuff to an ex. She got the Oops! bag, containing a couple of pictures of unknown people, rather than the contents of the package I had sent.

The short version of what I got from the post office was (and this is my paraphrase) "We are required to put forth our best effort to deliver your item, but do not actually guarantee anything, unless you get insurance or some other similar premium service. Sucks to be you. Sorry."

Not sure how what I remember matches with current laws and/or reality. If it were me, I'd probably chalk it up to experience. I try to save tilting at windmills for bigger issues.

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@75grandville: I had the same thing about 15 years ago. I ordered a VHS tape on eBay (Christmas Eve on Sesame Street) and the empty case came in the oops bag, but no video tape.

It was a sad, sad day for big bird...........

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What the heck is the Oops bag? I've never heard of this. Can you guys elaborate?

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I've had the oops package arrive with an envelope that was ripped in half and one half of the contents but not the other. I think it was just a terms of service update or some such thing so it didn't matter.

More disturbing was a package I sent out that got returned to me in an oops mailer. This was a record album sent in a record mailer. The whole thing was bent in half and across the area where the mailing label used to be was what looked to be a set of tire marks from someone burning rubber with a fork lift on top of my package. I tried pursuing a claim but gave up when I realized it was going to take several hours of work on my part.

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@75grandville: At least it was to an ex.

@rayray8822: It's a plastic bag that contains some/all/most/none of a letter/parcel that was en route to you, but was mutilated by the USPS along the way.

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I've gotten one of these as well- though it was a box that was re-assembled. Seller hadn't packed anything securely, causing the entire contents of the package to open up at a USPS facility.

I still ended up getting MOST of what I ordered, but I did get a note in the box that if things were missing-- that was why.

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I also got an 'oops' bag when the Post Office lost a small gift a friend sent in a padded envelope; giving them the benefit of the doubt, it may have been a bit flimsy for what she sent.

However, I wouldn't expect anything from this point on; I certainly never heard from them again after that.

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I left my power adapter for my Macbook Pro behind after visiting friends at college one weekend the year after I graduated. I had my friend mail it to me but didn't get a chance to ask him to have that $80 adapter insured. Why couldn't I tell him? I was in the bathroom when he called and I dropped my cell phone into the toilet while it was flushing. Woosh! Gone! He got the oops package. It actually had the complete power adapter in it. With dried silt coating it. Their letter inside the package said that a mail trailer was "damaged." By damaged, I assume it fell in a river or deep floodwater. I ended up having to buy a new power adapter just a few months after buying my brand new laptop.

Yes, that was a bad week.

Thankfully, I might get reimbursed for buying a new power adapter:
https://www.adaptersettlement.com

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No an oops bag but I moved at the beginning of December and changed my address but was still sending packages to my old address (to my parents) and 2 things from amazon ended up getting forwarded. Now I moved like 5 minutes/1 town away so the first package ended up forwarded promptly but after a week after the tracking online said "undeliverable as addressed" and no package at my new place I emailed requesting more info on the tracking. I got called (after choosing email as my preferred contact) and the lady was like "wellllll it should show up at your new place. If it's not there by Wednesday call back and have them dig deeper into the tracking" I hung up irritated because that's what I had emailed about in the first place!!! Thankfully it did show up....not sure where it was for 10 days though.

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@rayray8822: You get one when USPS damages your package (not the damaged package you may get when fighting the Robot Chicken's Nutcracker that knows over 100 tested icicles based attacks) but when some dummy sends you a remote in a padded envelope and the USPS sorter damages the package. USPS will place the damaged stuff in a bag, and say 'woops, what ya gonna do?'

edited for woot

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Yes. Purchased a pristine and small, rare car part and they lost it. Had to take the second best part instead. Was lucky that the seller had another to send me (even if its condition wasn't as good).

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UPDATE:
So the Post office (funny enough) contacted (n the day I put this up?) and said(essentially),"Sorry about receiving an empty plastic bag instead of your stuff, um... did it have a slip that said 'received in Philadelphia open' as well as the Orlando?" So not only did they lose my stuff but can't follow their own procedures. They then instructed me to call the company and tell them I never received my goods. I am not one to bash the post office, everyone makes mistakes but...
(Emotionally I still don't like this)

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USPS>UPS When Consumer Reports tested the US Postal Service, UPS, FedEx and DHL for damage done to parcels, the US Postal Service caused ZERO damage to the parcels that Consumer Reports mailed out. Do things get damaged at the Post Office? Yes but its usually due to the poor choice of packaging materials by the customers. Does Postal Automation damage parcels? Yes it does. It's inevitable with the level of automation required to handle billions of mail pieces, that damage will occur. Put whatever you are mailing in the best, sturdiest packaging you can find, seal with high quality tape and insure the item if it has value. Get tracking, signature confirmation and even overnight delivery for a lot less than Big Brown or DedEx charge. They damage a lot more parcels than the Postal Service because parcels is all they do and their level of automation is even higher than the Postal Service. You will get damaged items from any carrier because of the volume of parcels being sent.

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There is a email address fr lost stuff in the mail. Postal employees can send the description you give them to the lost and found. They have fancy names for lost and found but it sometimes works.

Good packing is the way to go. Adding a second address inside the box can work too. I know a college kid that got her books back after a box fell apart because she had put her name and address in the flyleaf.

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It would be the shippers responcibility to make sure it was packed correctly and delivered.
I've personally seen kitchen knives attempted to be shipped in a plain 8.5 by 11 envelope.
Also,8 by 10 picture frames with glass but no padding in the same style envelope and have told people to open them over a trash can.
I could hear the broken glass rattling.

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FYI ...Pack things like they are going to get thrown against a wall
FEDEX UPS USPS it doesnt matter
they ALL do it

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@andrewhallze: I couldn't disagree more. I suspect it's a regional thing, but i've always had great service from usps, and fairly terrible service from both ups and fedex. (both sending and receiving)

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I've received a few oops bags. Fortunately stuff I didn't really care about (a bill I always pay online anyway), or informational stuff from my cell phone company.

I have a friend who works in one of the Post Office distribution centers. I've heard the stories. I go out of my way to pack things securely so they don't break, especially if it's something someone bought off me. Unfortunately, sometimes even I goof up and stuff arrives damaged.

Anyway, off to wrapping a video game in bubblewrap to stick it in a bubble mailer....ladida!~

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Yup, ordered a battery box from eBay and in my case all I got in the Oops bag was the shipping label. To be honest I would rather have not received anything, or even just a broken piece of the box. Getting just the label made me feel like nobody really cared to find the rest of the package.
Luckily it was just a few dollars, but this is why I ship everything I sell insured and with a packing slip in the box.

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Never an oops bag. But "better an oops bag then a poops bag" my mom always says. USPS has some issues

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I sent a package a few years back to a friend of mine for his birthday. I sent a card and a VERY NICE fake Rolex watch (all black) in a padded envelope. When he received it, he asked me if there was anything else besides the card in the envelope. Apparently, the nice guys at the USPS liked the weight of the package and figured it was something nice (a quick feel and I'm sure they could tell it was a watch) so they ripped the side open and took the watch (at least that's my assumption). I didn't get any insurance because I figured it was a fake Rolex. How much could I even insure that for? I paid probably $30 or so for it in China. Sad day indeed. And yes, the watch was VERY nice (the 1st one I got him was so nice that when he wore it to a watch store, they couldn't even tell it was fake). :(

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So I deal with the USPS a LOT, and basically the rule is they are not responsible for your stuff unless you buy insurance. So if they lose your package your just kinda screwed.

If you file a complaint they will open a case number and promise a callback within 72 hours, but noone will EVER call you back. If you call back again with a case number they will give you an answer, but it wont be one you want to hear.

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I got my MCP.
Then my MCSE.
Then I ordered a lot of stuff from M$. A lot.
Because it was waay cheap with my new creds.
The ONLY time I got "oops" packages were when the package came from M$.
And then, almost always.
Still happens.
I order my new beta Win8 Super kewl media edition. M$ sends it out in an obvious disk mailer. With the big M$ name and address on the return space, and the "M$ inside" four color logo on the back.
Guess what I get?
Guess what I don't get!
sigh