questionshas anyone else had reliability problems with…

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I have ordered from them once. With that experience I learned never to order from them again, even though they did end up correcting the issue after about three weeks. Too many problems with just one little order ...

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I'm sorry to hear about the issue with your order and that you are getting an error when attempting to contacting us.

Please email us directly at info@posterrevolution.com and we will be happy to look into this for you.

Be sure to include:
- your order number
- what browser you are using as we have been unable to replicate that error.

We ship thousands of poster orders a day and, while some issues can occur, we take full responsibility for making things right with our customers.

Thank you.

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I've never purchased from them before, but stay on top of this. Your colleagues here at DW have your back, and then some.

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@ magic cave: Please post back and let us all know how this goes, I have considered a few posters from them, and would love to know how this pans out. I was hoping they would respond here, this is a good first step, hope it works out, and that they make your other order right too.

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@pickypickypicky: I'll contact Poster Revolution (see their comment above) later today and will definitely post back with the result. As I tried to convey in my initial question, I'd prefer to think the current difficulty is unusual for them and that it will be resolved without too much difficulty.

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@magic cave: Just a thought...are you copy/pasting your message into their web form? I've run into a few websites that won't recognize the message if you do that...if you copy/paste your message then type in an extra word, comma or period it will accept it. Good Luck!! :-)

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@jsimsace, @pickypickypicky @jimeezlady: I just wanted to let everyone know that I emailed posterrevolution.com the day they responded to my ATC question about their customer service. I received a response shortly afterward. then an order confirmation, then a shipping notice, and the missing two items were delivered today.

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@magic cave: Thanks for posting back, that is good to know, I am glad they took care of it for you. To me, the measure of a company isn't that a problem happens, it is what they do once one does. It almost gives me more faith in a company, once I see them handle a problem to the customer's satisfaction.

Glad you got your stuff. :)

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I've ordered a few times. Recently a poster came damaged. They replaced it for free and sent it to me in 2-3 days. Very happy.

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