Why woot why?
I'd just like to lay out the following:
Ordered a laptop bag, overnight shipping to arrive today so it's here for my trip tomorrow. Wake up this AM & there is no tracking number. I go to double check that upping to next day shipping did in fact guarantee delivery today & hit the wrong button and it sends through a 2nd order.
Around 8am this morning send an email to email@example.com begging that the bag be rushed to an alternate address so I can still use it before I catch my flight. I also ask that the 2nd order be cancelled as it's in error. A few hours later I get a the tracking number!I try to keep an eye on the tracking & around 4pm the Fed Ex tracking shows: "Left at front door. Package delivered to recipient address - release authorized". My guy has been home all day, nothing was delivered, nothing on my doorstep. Package has disappeared.
Meantime I get a response from customer service ignoring cancellation part of email & saying Fed Ex shows this package was delivered.