questionscoupon codes are not working?

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@90mcg112: I forget all the time and the Staff quickly manually applies it for me.

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Can you make the purchase and contact support to have them deduct the coupon? It seems like I have heard of that being done before when a user forgot while checking out.

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Sorry to be so late answering this. We have identified a problem with using coupons and the developers are working on it. In the meantime, if you want to use a coupon, just email service@woot.com with your order number and coupon code. They'll be glad to help you.

Sorry for the inconvenience.

Thank you to all that jumped in to answer the question!

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Okay, I just tried a different coupon code and that one's not working either.

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Screw it. I completed my purchase without the coupon and sent an email to service@woot.com requesting that they apply my coupon to my purchase. Boo, woot, boo.

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@jsimsace: I may have to try that, since I'm on 20+ minutes of trying to checkout and I still can't get any coupons to work. :-(

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Coupon codes are working for me, but I had the same "waiting 30 seconds" thing. That is weird. Hopefully a staff member sees this thread.

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@90mcg112: Sorry for the issues. You were refunded a total of $10 for the coupon and for the overcharged shipping.

Please feel free to email us if you need further assistance.

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@thunderthighs: Well, not only was my $5 coupon NOT applied to my order yesterday, but Woot overcharged me an additional $5 on shipping, too! I've received an email that I was refunded the overcharged shipping, but I want to make sure that I'm refunded both the overcharged shipping AND my coupon. Jeez, guys.

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Coupon Codes aren't working for me either. Tried to order a Dyson using a code. The thinking circle appears, then disappears. There is no message, and no discount applied.

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@denniswkam: I have not received a refund for my coupon. Can you please look into this?

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@denniswkam @jumbowoot @thunderthighs: Sorry to keep insisting on this, but service@woot.com keeps telling me I received a $10 refund ($5 overcharge for shipping + $5 coupon) but this is not true. I received only a $5 refund. When I send back a reply to the response from service@woot.com I get back the same story. No one appears to be paying attention to what I am saying.

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@90mcg112: Sorry you're not seeing the refunds, but I assure you that both were issued. It's possible that the second refund hasn't posted to your account yet.

Sometimes it can take a few days to a week for the refund to show on your statement.

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@denniswkam: If it's the case that I was issued two (2) $5 refunds, then I agree that the second $5 refund may not have shown up yet. But, the email responses I have been receiving from service@woot.com are telling me that I was issued a $10 refund. Which is not the case, since I am only seeing one (1) $5 refund. Not one (1) $10 refund.

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@denniswkam: Still no second $5 refund and still no response from service@woot.com. I may have to go to my credit card company next. This is NOT the service I expect from woot.

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@denniswkam @jumbowoot @thunderthighs: It has now been a full 7 business days and still no second $5 refund. As I've been saying all along. Can you look into this now that I've waited for the end of the 7 days that you asked?

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@90mcg112: did you ever get the full refunds? i got a woot coupon adjustment once and it took a while but eventually applied. i just kept checking my bank account everyday