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Anyone else have a problem with their Acer monitor from June 5?

Jun 13, 2012 1:57 AM

This is the monitor I ordered from the June 5 sponsored deal.

Acer 23-inch Widescreen LED Monitor 1080p | S231HL
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=261032054627

copy and paste specs:
Product: Acer S231HL bid 23" Widescreen LED Monitor
LED Backlight: Yes
Screen Size: 23-inch
HDMI: 1
Maximum Resolution: 1920 x 1080
Contrast Ratio: 1000:1
Dynamic Contrast Ratio: 12,000,000:1
Response Time: 5 ms
Brightness: 250 cd/m2
Ports: VGA, DVI & HDMI with HDCP
Dimensions: 21.3" x 15.4" x 6.2"
Weight: 22 lbs

...problem is, there's no HDMI port. (only VGA and DVI) Am I missing something here?

original deal:
http://deals.woot.com/deals/details/289718bc-780d-4c4c-b7ea-e8a984ac6e31/refurbished-acer-monitors-starting-at-69-99-free-shipping#22

rookie3001 rookie3001

7 Answers answer

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vote-for3vote-against

I contacted them on ebay so I imagine I won't hear until tomorrow.

rookie3001 rookie3001
vote-for3vote-against

file a paypal dispute and message the seller

drsilentg drsilentg
vote-for3vote-against

Are you sure they sent you the correct model #? I looked at a picture of it on Amazon and it appears to be to the left of the other ports.

missellienc missellienc
vote-for2vote-against

@drsilentg: Message the seller first, give him/her/them a day or two to respond, and if there's no response or an unsatisfactory reply, then file a dispute with Paypal.

magic cave magic cave
vote-for1vote-against

@magic cave: i do both that way they HAVE to respond. i've had to many sellers try to ignore me until i file a paypal dispute, then they message me within 12 hours

drsilentg drsilentg
vote-for0vote-against

@rookie3001: Sorry for the issue. We have your case and you will receive a reply today. We'll work with any affected customers to remedy the issue.

The contact information (for anyone else with an issue):

http://stores.ebay.com/acer/Contact-Us.html

Thanks for pointing out the issue.

acerebay acerebay
vote-for1vote-against

Just as a follow-up... Acer did respond to my message on eBay... they acknowledged it was a listing error and offered a partial refund to keep the monitor or a full refund to return it all-together. I opted for a full refund and they even paid the return shipping, even though the eBay listing was described as "buyer" pays for return shipping.

So even though it didn't work out, they were very professional and I was happy with their customer service.

rookie3001 rookie3001

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Jun 13, 2012 1:57 AM
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