questions → has anyone had a problem with bensoutlet.com?

vote-for12vote-against

Has anyone had a problem with bensoutlet.com?

Sep 19, 2012 5:40 PM

I made an order for an item from bensoutlet.com on 9/6/2012 from a deal listed on deals.woot, and received a shipment notification email on 9/11 with a ups tracking number, but ups still shows that the item has not been dropped off to them to be processed for delivery. I've tried to contact them twice already using the only form of contact I could find (the contact form on their site), but I have yet to receive any response from them. I would really like to know the status of my order...

Does anyone know if there us a customer support number or something I could call to get more info?

Thanks for your response.

p.s. I am running into almost the exact same issue with dailysteals.com, for an order made the same day. No tracking number for that order, but my post for that can be found here: http://deals.woot.com/questions/details/b9f673f0-5605-4108-86b7-2a8732153d54/has-anyone-had-a-problem-with-dailysteals-com

perpetuallyfrozen perpetuallyfrozen

9 Answers answer

Sort By:

vote-for7vote-against

http://deals.woot.com/questions/search?q=bensoutlet

inkycatz inkycatz
vote-for7vote-against

I have reached out to the merchant.

thefenst thefenst
vote-for7vote-against

I received a shipping notification with tracking number on August 22nd. Nothing ever showed on tracking until September 4th. I finally received my purchase on September 10th. Meanwhile, I ordered from them again. Never got a tracking number, but got my purchase in about 2 weeks. Be patient, they seem to be slow, but come through eventually.

tbgolladay tbgolladay
vote-for5vote-against

Thank you for your responses

perpetuallyfrozen perpetuallyfrozen
vote-for3vote-against

@tbgolladay hit the nail on the head. I get the same thing. VERY slow sometimes even when tracking is uploaded, yet I have orders from them here at the house that are still pending in their system. I have come to expect slow from them. I have ALWAYS eventually received my orders, though.

morriea morriea
vote-for3vote-against

I tried to buy something from them once........ once

You only get one shot to make me happy, screw me on a sale or product and I'll got to any other hundreds of sites that sell pretty much the same stuff within a nickle or dime of each other.

mkentosh mkentosh
vote-for2vote-against

I've placed 1 order and received 1 order. Although a little slow, I got what I ordered.

jsimsace jsimsace
vote-for1vote-against

On average it took about seven working days from Bensoutlet.com / 1saleaday.

There were a few instances though where it took nearly two weeks (more or less) to ship.

Good deals, slow shipping guaranteed.

joshobra joshobra
vote-for1vote-against

I recently ordered from them. I got a predictably fast charge to paypal, and then a surprisingly fast email with a tracking number for FedEx. And then nothing. The package sat there, and sat there, and sat there, with no movement. So I emailed them - contact link from their website - with all my info and asked them - politely - to either update me on my package or refund my money.

I never got a response, but the package showed movement the next day and I received it soon thereafter.

leronis leronis

Stats

Asked
Sep 19, 2012 5:40 PM
Asked By
perpetuallyfrozen
Answered
9 times
Viewed
642 times
Voted Against
0 times
Voted For
12 times

Similar Questions

Related Deals

Not a farewell, just a forced redirect.

It's true, Local.Woot is no longer, but please don't despair.

Never-ending savings are still to be found on Deals.Woot each and every day, so come on in. Don't think of it as a time for tears. Think of it as a way to bring us all closer together under one roof.

Sorry

This is only for people who have bought woots

We restrict voting to users who have purchased something from one of the other Woot stores. It's not just because we want your money (which we do) - it's the best way to be sure all the votes are coming from real people and not spam-bots or phony accounts. The best way we can think of, anyway. For now.

You can always get voting rights by buying something from one of Woot's other sites:

Purchases through Deals.Woot don't count, because in that case you're not buying anything from us. And we don't have your account information for those purchases.

If you think you've bought something from Woot before and still can't vote, make sure you're logged in with the same account you used to buy from us.

Geez, why so negative?

You have to vote up more before you can vote down.

Don't get us wrong. Negativity has its place. And downvotes are just as essential as upvotes when it comes to making Deals.Woot a useful place to find deals.

But when your votes lean so heavily toward the dark side, we have to wonder. Go vote up a few things. Accentuate the positive for a little while. It'll do you some good, and it'll do the site some good, too. Then you can get back to dealing out the smackdowns, OK?

Too late, we all heard you!

Hmm... you're wanting to take your vote back?

Well, that's a bit tricky. See, we do a lot of stuff with your vote, using it to work out the popularity of what you voted for, compare that to all the other things voted on, tally up our leaderboard, work out your reputation. Someday we'll do a little cartoon showing just how hard your vote is working.

Anyway, taking votes back messes all that up, so we give you five minutes, in case you just mis-clicked. After that we've got to say no take-backs. Luckily, votes are free, so feel free to throw them around left and right wherever you see fit.