questionsdid you receive an email from the dailysteals ceo?

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em continued:

However, as we keep building and changing, we have been experiencing some growing pains. Some of you have written us about it, and I want you to know your concerns are being heard. I don't just want to give the matter lip service, though - I'd like to tell you exactly what it is we plan to do to keep DailySteals on track to becoming the #1 Daily Deal site!

We have three steps in mind to upgrading our service to the absolute best quality the laws of physics will allow! The first is in our speed of delivery. I'm sure getting your item fast is important to you, but its even more important to us! That's part of why we're expanding operations to a new facility. This will free up space so our warehouse wunderkinds can do their jobs quicker and with less obstacles, guaranteeing that we can ship your product out as quickly as possible.

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em continued:

Our second step is to keep improving our customer service. We're already proud of the people we have connecting directly with you on a daily basis. But now that we're getting more space, we'll have room to bring in more kind and hardworking folks to make sure you're getting the best level of customer service possible. You may also have noticed that we recently totally revamped our web site. We'll miss our sturdy old design, but I'm sure you'll find this new interface to be faster, smoother, and more user-friendly. What else is it for, after all?

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final continued: Long, I know, but informative NICE!!

Our last step toward building the #1 Daily Deal site on the Internet is building trust with you, our customer. We're going to be working to make our business more transparent for you, and to that end we're launching a new weekly blog feature. We'll keep you up-to-date on what we're revamping, how we're improving our customer service, and what we're doing to become more efficient - and hopefully have some fun! So I hope you'll keep checking back with us, not just for great deals, but to see what we're up to in building the most exciting web site we can. And hey, keep the feedback coming. We can't wait to hear what you think of these changes!

Sincerely,
Matt Wiener
Founder & CEO

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I didn't get that email, but I did get 3 emails from their CS dept. recently. I ordered 2 of their "$10 credit for $5" deals, but didn't receive my codes. After waiting a week, I started firing off emails to CS. It took a couple of days, but I received 3 apologetic responses with my codes.

It was the first time I'd ever had a problem with DS, but others haven't been so lucky. It's good to hear they're addressing their problems.

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Yeah, I got it. I was very underwhelmed. I have no complaints with that site but I wasn't really sure what the point was. He didn't really say anything of substance. And the pic of the guy was just weird.

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@benyust2: I was impressed. Maybe I'm impressionable, but to me it was a good business move to let people know that they were listening to customers/users & moving to improve their business.

My summary (might not be exact, but these were the salient points I read.)

1. Speeding up delivery
2. Improving customer service & making their site more user-friendly
3. Improving the site, adding a blog; keeping users informed.

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@gmwhit: True, but actions speak louder than words. Anyone can say these things and they are meaningless until implemented IMO. Customer service is not an issue for me - I don't use it. Ever. And, the shipping isn't really a big deal for the type of purchases I make with Daily Steals. The only stuff I buy from there is stuff that is a good deal and I usually don't need it right away. I've never even noticed if they have fast or slow shipping. And, if they are improving the site, that should speak for itself.

Part of the reason I was unimpressed was the reference to them wanting to be the best deal a day site. I saw that as almost an attack on Woot and DS is so far from being as good as Woot that it kind of turned me off.

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@benyust2: Hmmm Valid points, of course. Will say that I didn't view the reference to being the best as an attack on woot - there are a plethora of daily deal type sites. I appreciated the candor, AND the fact that they acknowledged what they perceived as shortcomings & are trying to improve them.

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I received a used router, minus manuals, software, and a really beat up power supply from them that was advertised as NEW a few months back (9/2011). I received almost no responses or support from his company - it took them about a week to reply to the shipping info request that I sent. At one point it took two weeks for them to respond to me after I emailed the support and sales people many times about the condition of the router and nothing was ever resolved.

I don't expect to receive a response from the email that I left on his company's website after I received his email about building a better company. I'll steer clear from them from now on if possible because of the lack of support that I received.

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@rprebel: Glad that worked for someone. I was in the same boat on the coupons, and they left me hanging. How many emails did it take?

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@bnbsouthworth: 3. I don't know if they're just slow or if my threat to do a chargeback with the bank got them to respond, but a couple of days after I sent the third email I got three responses from different CS reps. Each of them was very apologetic and each of them contained both of my codes.

They definitely have their problems, but they have yet to screw me over and hopefully they're really trying to fix what's wrong.

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kinda weird that all of these daily deal sites are in direct competition with woot (as basically stated in that letter), yet they partially rely on clickthroughs from woot to generate sales

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I thought they sent out an email saying they were going to have new customer service by Feb 15th....

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Letters like that are just smoke being blown up your ass. Believe it when you see the changes.

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@bnbsouthworth: I had the same problem, it only took me 1 email and 1 day to get the code. Unfortunately I didn't realize that I hadn't received the code until I wanted to buy something, by the time I got the code the product was gone. Kinda weird they didn't send out the codes as soon as the purchase was made.