questionsi am having a computer issue, and being basically…


Non technie suggestion: have you tried rebooting your computer? One possible problem is that the memory on your computer is waterlogged [non-technical phrase :)] and needs to be "reset." Another thought is to try clearing your cache/cookies/etc. Third suggestion is to wait for a techie wooter to come along and offer better suggestions. :)


You can typically resolve these issues using the following steps in the given order.

Method 1: No Add-ons Mode

Click Start. Type "iexplorer.exe -extoff" and press enter. This will open IE in No Add-ons mode. Check if the crashes or performance issues happen while on this mode. If there are no issues when using this mode, use the addon manager to disable all unwanted add-ons.

To do this, follow these steps:

Open Internet Explorer 9. Click the tools button (wheel button at the right hand side corner), and then click Manage Add-ons. On the Show drop-down menu, select All add-ons to display all add-ons that are installed on the computer. Look for each item in the list, select the add-on, and then click Disable in the Information window.
When you have disabled all the items in this list, click OK.
Exit and then restart Internet Explorer.


Method 2: Reset Internet Explorer Settings.

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:
Exit all programs, including Internet Explorer (if it is running).

Click Start, type the following command in the Start Search box, and then press ENTER:

The Internet Options dialog box appears.
Click the Advanced tab, Under Reset Internet Explorer settings, click Reset.
Then click Reset again. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box. Start Internet Explorer again.


Please note that running RIES (Reset Internet Explorer Settings) will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.RIES does not clear Favorites or Subscribed Feeds.

Method 3: Software Rendering

If resetting IE or No Add-ons mode does not resolve the issue for you then it could be a compatibility issue with the Graphics card.

To resolve this, Click Start, type this in the Start Search box, and then press ENTER: inetcpl.cpl

Under Internet Options, click the advanced tab. Under 'Accelerated Graphics', click on the checkbox next to 'Use software rendering instead of GPU rendering*'. Ensuring that it is checked, click on OK. Close Internet options.

Now open Internet Explorer 9. It should now work without any issues.


yes, you want to let Sun update java, by the way.


@tygerdave: Thanks for your very informative tips that I may/may not be able to follow. They sound a little deep for my gene pool, but will try them eventually if nothing more doable for me surfaces. :)


@kamikazeken: What about the "false" updates that turned out to be viruses(virusi?)? How do I determine the difference?


The first thing I would do is uninstall MSE. See if things improve. If they do try Malwarebytes to replace MSE. MSE when running real time is known to use a lot of resources.

Also, try uninstalling the IE9 update. See if you have the same issues with IE8.

Also, when you are getting those "sites can't load messages" try pinging google or yahoo or even This is just to rule out you aren't having intermittent internet outages.

Just a few thoughts. Good luck.


@jsimsace: Also you want to always let adobe reader update and other adobe products as well). That thing always seems to have more holes in it than a wheel of Swiss cheese.


how were you able to tell that (a) you had a virus and (b) they came with the java updates?

no1 no1

MSE or Microsoft Security Essentials is an antivirus. YOU NEED 1 ANTIVIRUS ON YOUR PC. (0 is not enough and more then 1 is too many.)
Sorry for talking so loud but this is important.
Malwarebytes is a very valuable tool, and it recommend everyone getting a copy on their PC and installing it before they have problems, but Malwarebyetes is not an antivirus, and can run with MSE.
If you did uninstall MSE and it was your only antivirus please install it again or my AV preference is Avast.
If you are running vista or windows 7 try a double reboot, I have found that windows vista and 7 will store some of the glitches and continue to use them on the first reboot. To do a double reboot: reboot your pc, wait until it has completely started, then reboot again.


Do you scan your computer with SuperSpyware? You should. Would you be willing to use Chrome or Firefox as a browser to see if the issues are with IE or the PC?
What is your OS? (the sticker on the computer will not tell you)
Take a screen shot by pressing PrtScn on your keyboard and opening Paint and pasting. Save it and put it out there on the web and share it with us.


I'm coming late to the party, but I believe it's an add-on, so follow everyone's steps to take care of it.

Instead of updating Java through the tray (maybe you have a fake version of java), you should download the latest release from:

And run the online installer for Windows.

If you don't have Java up-to-date, bad web pages can essentially call up Java and put a virus on your computer through one of its security holes. It's essential to ALWAYS update Java when given the chance (and decline to install whatever crapware it wants to put on this week).


I agree with @rlapid2112 . Run Malwarebytes. You should also look at CCleaner. Download:

Just select one of the two links under "ccleaner free" It will clear all the small files that tend to bog down "water log" your PC over time.

Please note, both of these programs have free to use options and should not replace your virus scan. Both should be used in addition to a virus scan.


I would disable java altogether.

With all the security problems showing up as of late, it is advisable to either disable or remove it. 99.9 % of the time it is not needed.

Up-date SuperAntiSpyware and do a full scan, it may take awhile .

Post back if you still have a problem or you can PM me.


I know you said no MS hate and I'm not going to say anything about that (I've heard the IE's are not so bad) but have you tried a different browser? There's no harm in installing chrome and/or firefox just to try them. If you don't like them just uninstall them. Honestly I use all three depending on what I'm doing and what features I need. Both of them should be able to import all your info from IE so you won't lose bookmarks etc. and who knows maybe you'll find something you like.


I forgot to add, a "Flashing Shield" typically is a fake antivirus/antispyware indicator. The real java update is an orange square (rectangle) with a white coffee cup, sorta like this:

And before you start disabling java, I have several clients who have corporate, browser accessed apps that use java. java is not so easily dismissed. The java "update" is, in effect, some type of malware that is trying to activate or update. Since you're running IE9, you are either on Windows 7 or Vista, so it needs several permissions (at least 2 clicks) before it can install or activate fully.