questionshas anyone ever had to use ebay resolution center…

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j5 j5

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I used it, but it really didn't help my problem at all. I was sent the wrong item, but because the seller's policy stated I had to pay for return shipping, my "refund" wasn't worth the hassle. Ebay really did nothing about it though, which sucked since it was supposed to be a gift.

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They weren't much help to me when I've been scammed. Once they got me a partial refund.

Now I just avoid using Ebay. It's not worth the hassle.

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GearXS never sent me the item I purchased and would not respond to my emails so I opened a dispute with ebay and paypal and I received a full refund. Opening a dispute also helped me when I received the wrong item from an individual seller - the seller did not want a bad mark against them so they paid return shipping and sent me the correct item.

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2 days ago I had to file a complaint against a buyer who didnt pay. Sent them an invoice, and a few messages. All the while other people are leaving them feedback about payment being good.

Finally got their contact info, they messaged me and said they'd take care of it in a few hours. Several hours later, no money. I have another buyer lined up for the sale, but it sucks that as a seller, I can only leave positive feedback.

Hoping to get my fees credited back.

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Luckily, I've only had to use it a few times in my 14+ years on ebay. But, it has definitely worked every time I've needed it. The last time was on a Dyson that a seller shipped in its original box that came in pieces (literally) that looked like they had been dragged down the street. I had 10-20 photos of everything from the minute I saw what the outside of the box looked like. I filed a claim, seller refused to refund my money, ebay found in my favor and refunded me completely. I did have to pay return shipping with proof of delivery, though.

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@theoneill555: This is my exact problem, but different seller.

j5 j5
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Just make sure you're the buyer and not the seller. The buyer basically always wins these disputes, even unfairly and to the level that scams exist around it.

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@j5: Just have patience, it may take 24-48 hours for them to respond.

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@theoneill555: No worries, just disappointment that I didn't get my Xoom. ;)

j5 j5
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I have found eBay's resolution center (and PayPal's) to be most helpful. There have been a couple of times that sellers have refused to ship me an item once they discovered the shipping cost exceeded the sales price. The items were heavy, but the seller should have figured that out before selling it. The Resolution folks got my money back.

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Yes I have and ebay customer service has always been very supportive and have found in my favor for 5 complaints in 10 years. For a straight forward problem ebay has a contact the seller link in your purchase history where you will see a number of topics to do so. If your problem is more exotic click on Other, then contact the seller if you do not see an answer. If the seller does not respond then follow the logical links to contact us and that path is always changed, but sooner or later you will get to an 800# which will also assign you a case#. You have to call up within the defined time window so be ready and make sure your phone battery is fully charged. Remember, a seller can NOT assign you negative feedack once you have made payment.

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If you are the buyer, it's OK. If you are the seller, and it's not an "unpaid item" complaint, you are screwed. Ebay sides with the buyer, evidenced by the "positive feedback only" option for the seller.

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it's a joke, whether you are the buyer or the seller. Seller sends you wrong item? Ebay makes YOU pay return shipping. Buyer says the item is broken or never arrived? The seller is screwed. I just don't use ebay any more. They piss me off more at every turn.

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As a seller I got scammed by a buyer. eBay found in her favor even though she was wrong. She sent me my item back, and it was ruined. I couldn't even try to resell it. What I had sent her was a refurbished (basically new) cell phone, what she sent me was something that smelled like an ashtray, after airing it out two months, and repeated wiping/cleanings, it still smelled so bad I couldn't go near it without killing my allergies! I gave up and tossed it. eBay still wants me to send them the money, I told them no way, and now my account is closed. Oh well, I just don't use them, they are a big freaking scam!

As a buyer, you should be fine!

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Refund received.
No other communication from the seller.
Customer service fail.

Thanks all.

j5 j5
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@theoneill555: I'm trying to use it right now. Seller sold me a fake military knife but refuses to help resolve the case. So I called eBay and I'm now waiting 32 MINUTES for an agent. The system eBay set up is almost impossible to use effectively. As of this second I will no longer buy from eBay, period. The fraud I've experienced comes from hundreds of knives I have bought. Some sellers paint the blades of Military knives black (a standard color for combat knives) to hide rust on the blade. Some say the knife is "Ka Bar style", but it is not a KA Bar, but a look-alike. I have also experienced shilling in the bidding. I'm done with eBay.