Want to know about my excellent Woot! customer service experience?
I ordered a fishing dip net from a sport.woot plus sale as a Christmas gift. When the recipient opened the gift, it was found to not have been sewn together at the bottom. Kind of useless to have a dip net with a hole in it. Right?
So, today at about 12:30 pm I emailed support, explained the situation, and asked what could be done to rectify the problem. As expected I received an immediate auto reply stating that support was swamped and they would try and have my issue as soon as possible but it might take a week.
Imagine my surprise when at about 3:15 pm I received a reply that they did not have any replacement nets to ship, that my money had been refunded, and I did not need to return the defective item.
Thanks Woot!Staff (Riley) for the fast, efficient, and satisfactory service.
BTW, there is another sport.woot plus sale with the same net (it's $2 more now) so I ordered a replacement.