questionswhat was so offensive about the netflix price…

vote-for17vote-against +21 -4

by stark
asked 4 months ago

vote-for2vote-against

I understand that some people think the selection has gone downhill, and I can't comment on that, but there's such a ridiculous wealth of good things still on there. Mostly people seem to complain about the movies, and I admit that I mostly watch TV with it, but that's mostly because I can't spare the time to watch movies when there's so many good TV shows to watch instead. The ratio of worthwhile programming to worthless programming is so much higher than on traditional services, which cost several times as much, and go up all the time too.

vote-for3vote-against

I'm not sure why people went nuts.

The only thing I can think of is no notice was given for the price increase and current subscribers were not grandfathered in for at least a month. But this is not how it works. I remember people kept mentioning Blockbuster, but they were already $9.99/month plus tax and had no streaming option (plus they are SLOW and the number of movies they have ready to ship out is pathetic).

And it could be that the media kept focusing on "60% price increase" instead of the actual dollar figure.

vote-for3vote-against

It's funny I canceled my Discs when the split happened. I wasn't mad I just thought I don't really need Discs. But now I'm thinking about adding them back There are a couple of shows I want to watch that aren't on instant.

vote-for9vote-against

For a lot of people, having Netflix came down to a simple value proposition. They felt that at the old pricing model they were getting a good deal and were taking advantage of what they were paying for. When they changed the price, people no longer felt like they were getting their money's worth. That and the stupid BS that the studios are pulling making NetFlix wait 28 or 30, or however many days after release to send out new releases.

I think a lot of people were just fed up. I know I sure was. Especially considering their streaming selection (at the time) sucked, they were charging more and more to be able to rent Blu-rays, and not being able to get new releases when they came out (important to me, no matter what anyone else may think), I felt that there was no particular reason to keep throwing my money away each month to a service that was getting worse by the month.

vote-for10vote-against

I saw it as a bait and switch type of scenario. Video streaming was a feature added to maintain subscription levels, and it came for free as a part of the deal which kept me and (I'm presuming) many others on board as customers.

By splitting it off and raising the price they were not actually adding any value to the plan, simply using it as justification to jack the fee at an unprecedented rate, all the while trying to spin it as a positive thing for consumers, as if Netflix were doing them a favor by increasing fees.

In January 2011 my $16.99 plan got raised to $19.99. In September 2011 it went to $23.98. In less than a year my Netflix subscription went up 41% without adding any features or value. That's what offended me.

vote-for-5vote-against

Because people will cry about anything.
It's business people. Price go up. It's wasn't a huge increase either. I was fine with it. I just recently killed off the disk side as they would sit for weeks before getting touched.

vote-for8vote-against

Here is why you didn't really care: "I joined after the increase, and only stream". For those of us who had mail and stream it's a different story. They raised the prices on us at first, ok, no big deal, it happens (and gee, why not so that in a recession right?). The second rate change was a complete slap in the face which the community had a huge reaction to. Raise the price to the level where the public gets half the service (mail or streaming) for what they were paying originally for both. For some reason big companies think that during a recession that they'll make more $ by raising prices on items, well, some items are non-essentials, such as netflix (to me). Therefore a lot of people saw this as an ultra greedy move by netflix so they dropped them flat out, which is what I did, I didn't use them enough to really care if I had them or not. Funny thing is if they didn't do that I would have mindlessly continued to pay them for something I didn't really use.

vote-for4vote-against

Also (sorry for another post), the CEO of netflix sent out an "apology" letter to all customers and the press in which he never actually apologized for their debacle, he didn't say "we're so sorry for the rate changes, your voices have been heard" he just basically said "sorry but the rates have changed, live with it". So, people don't like him now either.

vote-for4vote-against

I didn't see it as nuts, but a value per dollar spent. I felt I received $8 per month value in streaming and dvds. When they raised the price, it was no longer worthwhile, so I cut the service. Hell, if they added 1 DVD a month with the streaming, I might go back.

vote-for5vote-against

I was a subscriber for the discs. The streaming service didn't interest me much because of the limited content, and the difference in quality between streaming (even in "HD") and the blurays I was renting.

When they split the service I considered sticking with just the discs, but they made it clear that they didn't care much what happened with that side of the business. So for me it's not so much a problem with the price increase, as I just realized that I'm no longer a valued customer and can't expect the amazing service I signed up for to continue in the future.

vote-for2vote-against

Netflix raised the rates for the promise of something better later down the road, then lost Starz. Would you shop at Wal-Mart if they raised their prices for the promise of better products down the line?

vote-for3vote-against

@ganzhimself: Yes, exactly.

It was a good value before the price hike and too expensive to be worthwhile after. If it was possible to turn around movies faster, it still might be worth it. With the mail service the way it is, it takes a week to turn one movie around. It's just too slow to pay that much for.