questionsanyone else get their walmart.com account hacked?

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There was a similar situation a couple of months ago that I recall. I haven't personally had it happen though.

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Not Walmart but I had my Macy's account hacked about a month ago. Someone bought $300 of perfume.

I found out because I got an email re: changing my security question. Macy's cancelled the order, I cancelled my card then called Houston where the person was from and reported the fraud.

Also reported the fraud online. I had all the information including the phone number so it was easier for me.

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Nope, so far everything good here. Hope it stays that way too.

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@dreamyvelvet: I don't see anything in the news or on walmart.com about a breach. I don't think Walmart was hacked, however your account may have been compromised. Maybe you used the same password across sites, maybe you fell prey to a phishing scheme somewhere down the line, maybe someone just guessed your password, either using common words or through research, who knows? Anyhoo, you changed your passwords, so you're probably good now.

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I got an email at midnight saying I purchased a $25 iTunes card from Walmart.com also luckily it was an old debit card and didn't go through. I changed my password and removed all cards I used previously.

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My account was just hacked as well and the same thing was purchased a $25 itunes card. I contacted Walmart and there is no fraud department that can help.

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My Bank of America credit card lets me create a virtual card number and set my own expiration date and limits for individual merchants. So if someone does hack my Walmart account they won't get anything because the limit is effectively zero until I reset it.

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I always use PayPal to purchase on Walmart's site.

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@baxlash: I called Walmart at 1-877-294-7880 to report the fraud.

@gionot...I'm going back to using PayPal with Walmart. I've never had a problem with PayPal.

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Please see a similar question I just asked about a breach of my Amazon account.

The Amazon compromise was quickly followed by a hack into my Walmart account, which also involved the purchase of two $25 iTunes cards. Many of you know I work for a large credit union, and iTune cards seem to be among the favorite purchases for people who use stolen credit card info. They're easily downloaded and almost untraceable, which explains why Walmart gift cards and money orders are also popular items for thieves.

This next statement is purely anecdotal: it seems to me I've talked this past week with an unusually large number of credit union members reporting fraudulent activity on their debit or credit cards, and I'm wondering if there has been another large data theft from one of the huge payment processing companies.

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Yes, my Walmart account was hacked. I was checking my email, and there were 2 emails saying that I ordered 2 itunes giftcards from Walmart. I'm old, and I don't use or buy itunes for anyone. I canceled my visa right away. In the meantime, I sent an email to Walmart asking how someone could get into my account. My password was 13 digits long! One of the giftcard orders was canceled, but the other one went through. So far there is no other suspicious activity on my card other than at walmart.com.

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@nblisa: Why are we not reading anything in the media about this? That's disturbing. I mean, seriously, just on this thread alone at least 4 people had their Walmart.com accounts hacked. I can't even imagine the number of people this has affected nationwide and nothing in the media. Ugh.

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Sounds like credit card data was stolen and not walmart.com that was hacked by the sight of multiple stores being used.

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Yes, my Visa # was stolen, but it was used by someone ordering from my Walmart.com account. I can see that anyone could steal a credit card number, but how did they get into my Walmart.com account? To sign in you need the email address, and in my case a 13 digit password.

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Happened to me too with Walmart.com
Saturday 8/4 at 4.30am PST somebody ordered 2 iTunes gift-cards, used a Discover card that was stored at walmart.com. So they must have let it go without requiring the security code.
I didn't even realize that 2 of my cards were stored at walmart.com. Don't remember ever being asked to agree to that.

What boggles my mind though is that the gift-card # is not shown anywhere on the Walmart.com site under order info. They came in separate emails sent to my account. But needless to say they had been used already.
How did the thief get to the gift-card numbers ?
I can track when anybody logs into my email account, and nothing suspicious there, so I doubt they had access to my email account.
Walmart insider job ?
Oops...just found it. If one logs in at http://www.walmart.e-deliverygroup.com/ with email/zip/order # they'll conveniently show the gift-card #...rats

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@dreamyvelvet: did Walmart cancel/refund the orders when you called them ? So far I only tried email, and the end-result there is they won't do anything until you send them a copy of a police report.

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I was hacked July 29th with the purchase of xbox live codes. Two purchases were placed for 49.99 per order. One order was canceled for the incorrect code from the back of my card. I received the emails saying "Thank you for you order...." shortly after the purchase. I immediately took all my credit and debit cards off the site, and then changed my passwords. Being a Sunday, customer service and my bank was closed. First thing Monday morning, I called walmart. They canceled my account, and said I would have to contact my bank for them to try to get my money back. Aggravated at them, of course. I went to my bank and they filed a dispute. They did put the money back in my account, but I am still waiting to see the final outcome.

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@sigster: I did call Walmart and they said they would take care of it and asked me if I wanted to prosecute the thieves. I said yes, of course. The iTune cards were purchased with a Mastercard associated with the account. I called the Mastercard people and the charges made at Walmart hadn't shown up. I immediately canceled the credit card and notified them of the Walmart hack. I've not hear anything further.

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My last tech woot order didn't require the entry of the ccv number from my credit card either, anyone else have a similar problem with woot?

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My Walmart.com was apparently hacked into Aug 11. $400. TV. Amex called me the next day saying they denied the transaction on Aug 11. Wouldn't say what made them deny it. When I checked my emails after the call I saw the emails from Walmart.com verifying the order and the item was due for pickup in another state(CA). I called Walmart.com and they cancelled my account after first calling the store to prevent the pickup. I guess Amex didn't call them. But why would they fill the order the next day after amex denied it the previous day? And how did they sign into Walmart.com needing my email and password? Sucks all around!

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Yup. Happened to me the other day. 2 XBox subscriptions @ $49.96 charged to my card. Had to cancel my card. Walmart went and re-charged the 2 amounts after my bank took the charges off and I had to fight it again. Real PIA dealing with Walmart. I also had to google to find their phone number. Will never buy from them again. Word to the wise, if you've bought from them in the past, call them and have them take your cc numbers off their system. They save them and many companies do.

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A few days ago, I recieved 2 emails from Walmart thanking me for my purchase of xbox live subscription 12 month, then I received another one that said "sorry, something went wrong with your order and we are canceling it." Then, I recieve the final email stating, "thanks for your purchase, here is the code needed for redeeming your card."

I recall a few months ago, I purchased a carpet cleaner from walmart.com. Apparently, this is how my debit info was hacked.

Checked my bank acct info and sure enough, there were 2 purchases in the amt of $99 & change from walmart.com! Immediately, I called my bank to dispute the charges. A fraud claim was submitted and my debit card was deactivated. I am told I should receive a refund in about 7 days and be receiving a new debit card as well.

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My Walmart.com account was hacked into using my 13 digit password, and iTunes gift cards were ordered using my cridit card that was saved in the Walmart.com account. Walmart has a place online to fill out a fraud form: http://corporate.walmart.com/privacy-security/report-identity-theft . Ten days after I completed and faxed the form to them, I received an email giving details of the IP address with latitude and longitude of the computer placing the order. I plugged the latitude and longitude into Google Maps, and it was located in Tukwila, WA at an address that is between Southcenter Mall and SeaTac Airport, and very close to the I-5 freeway. Information on this house said that it has been on the market for 77 days, and that it is bank owned. It was built in 2009, and if the name I found is the original owner, it appears to me to be a Middle Eastern type name. The person's first name was Ahmed. My account was hacked into 8/4/12, so I don't know if they were living there or not.

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@nblisa: Thanks for that link. I had no idea you could obtain that kind of detailed information.

My mom had her American Express hacked last week. It wasn't through Walmart, though. She got tagged for $1100 from someone in Thailand. Fortunately, Amex is going to take care of it.

It's worrisome because Christmas is coming up and I prefer to do my shopping online. I'm only going to use vendors that accept PayPal with the exception of Amazon.

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Really weird. I had the same thing happen to me two weeks ago. I received several emails from Walmart thanking me for my purchase of two XBox 12-month cards. One was cancelled by Walmart, but the other went through. I immediately cancelled my card and got my money refunded. I had made an online purchase earlier in the week at Walmart using that very same card for the first time. I suspect it is an inside job.

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Same thing happened to me. I received 2 emails from Wal-Mart.com thanking me for the XBox points purchase of $49.99 (twice), and of course, I never purchased any. I just want to know how someone is doing this to so many people and it is not getting fixed by Wal-Mart. Obviously, Wal-Mart.com is NOT a secure place to purchase items. My credit card company told me they get a lot of calls like mine about Walmart.com.

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@zontarfromvenus and @cathythegreat

As you can see, this thread has been going for a few weeks so this is clearly an ongoing problem that Walmart needs to address, particularly as the holiday season is approaching. It doesn't look like it's affecting Walmart's own credit cards, only those of the Visa, Mastercard et al variety.

Deals.Woot is just a little piece of the internet purchasing pie, but look how many have been affected in the space of one month. I went back to using PayPal and haven't seen any other unauthorized activity, but I'm definitely keeping an eye on my email.

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just happened to me over the weekend, same scenario, got 2 emails from Walmart.com 1st saying thank you for your order (of 2 xbox codes, i don't have an xbox) and the 2nd email saying I changed my account information. So of course i called walmart right away to dispute the charges and they said since the codes were emailed to whomever changed the account info they couldn't stop it but they did close my account and i called my bank and had card cancelled & i am filling out the fraud forms to try and find out who did this. my advice is to check with any companies you buy online with and make sure you do not store your credit card info with them (just do a one time payment type thing) & in my opinion walmart should have better security standards

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It's happened to me twice this year. 1st in May. I received a call from the security dept of my credit card co. She inquired as to whether I had purchased 2 $50.00 itunes cards. I had to say no as I don't own an itunes player. About a week prior, I had gone to the service desk at my local walmart to return an item that I had purchased on walmart.com The girl at the desk scanned my card to apply credit to my account and other than that the catd was ever out of my hands. My visa co. immediately closed my account,and it took about 2 weeks to get a new one, but the charges were refused. Thought everything was O.K., then Wham, yesterday AM I get another call from security. This time it was regarding a charge someone tried to make @ walmart.com for 2 $100.00 gift cards. Same routine. Account closed. 10-12 working days to wait for new account. Called walmart to inquire and agent said security breaches were very rare. I chose to disagree but to no avail. I got the impression she felt TS.

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@ doublest:
Did you check if your credit card numbers were stored under your walmart.com account both times ?
The MO seems to be that the thieves apparently are easily able to hack your walmart.com access and then Walmart lets them use stored credit cards without asking for the security code.
-S

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Aha! I kinda wondered about that.They were stored Do they have to be stored to buy online or can I submit on an individual purchase basis?

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You can submit them anew with every order. But every time Walmart will store the payment info 'for your shopping convenience'. And to allow other people to steal your money.
So after each order you'll have to go in and delete your CC info.

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My walmart.com account was just hacked. I got email confirmations this morning for 2 separate $50 walmart egift cards. One used my debit card and the other used my credit card. I've resolved the problem and because these were ecards, I now have the criminal's (is that too strong of a word?) email address. Any ideas on what I should do with it?

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@maria8jr: Wouldn't do anything with that email - it's probably hijacked from some person who has no idea.

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Like others, my walmart.com account was violated. Though I never opt to have my card info stored, apparently walmart thinks it a great idea to have it right on the checkout page. Thieves decided to purchase a $100 giftcard and tried to do so again a few hours later. Fortunately, I have alerts on all my banking activities and was able to stop any additional fraudulent purchases. I could never find a phone # to contact a fraud/security dept at walmart; I twice chatted with the online customer service. The person on the other end admitted that walmart knows of this problem and is "doing their best to stop these unauthorized purchases." In the meantime, they are keeping a lid on what is more than likely widespread abuse and continue to allow customers to be robbed. I cancelled my walmart.com account and have no desire to shop there again. Luckily my bank should reverse those unauthorized charges but I feel for those who will never see their money again.

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Have been following this question since it began. Finally wised up and removed my credit card info from the Walmart site. Need I say, it took about 7 attempts? Finally... CC info removed. Done w/them. Thank all of you who posted your stories. Sorry all your problems. And thank you very much for the alerts!

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When I spoke to Capital One, they gave me the direct line for the fraud dept at Walmart.com - 1-800-966-6546

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It is obvious from all of the postings on this site and others, that Walmart.com has a serious breach in security somewhere. Either someone has managed to hack into their systems, or it is an inside job. I have made attempts to get this story out to the big news organizations, but so far no one is interested. What appears to be going on is that when your CC numbers are used to by X-Box cards, Gift cards, etc., this is an attempt to see whether or not you will notice a relatively small purchase on your card. If no one notices, that card number is then used to make larger purchases. So if you have bought anything from Walmart.com, get your CC info off of there and simply don't use them again.

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My walmart.com and macy's account was just hacked
walmart $25 itune x2
macy was perfume $140.75 and person who order this also send me a sample with express shipping

i find out bank of america got hacked on 4/2012

http://money.cnn.com/2012/04/02/technology/global-payments-breach/index.htm

is there anyone use bank of america?

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This happened to me this morning. I checked my e-mail to see that a $25 iTunes e-gift card was purchased at a time when everyone in my house was sleeping and no one was able to make that order. I called and reported it and the person assisting me removed all stored cards on my account as well as attempted to reverse the charge.

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Same here. Someone tried to buy 2 itunes eGift cards from my account today. I saw the email confirmations, and by the time I got to a computer and logged into my account, walmart had canceled the order, probably because the thieves entered the wrong security code. Called walmart and they removed my cc cards, and I changed my password. The rep denied that walmart was hacked, but after seeing the volume of fraud on this site, I don't believe them.

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Same thing happened to me!!!! Just received a call from Walmart to let me know that there were suspicious charges to my Walmart.com account! The charges weren't mine. There were 3 $25 itune gift cards purchased. I was so impressed that Walmart called me on this but now I know why! After reading this post, it's obviously been going on a while! My Walmart.com account had a MasterCard on file which I have canceled and removed. My next step was to search on line about similar situations and found this thread! Thanks for posting.

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Can anyone tell me how long it took to get the charges reversed? When I called Wal-Mart to report it, they said that it would be cancelled. However, today I noticed that the money was taken out of my bank account. Thanks!

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I was hacked at 2:30am this morning. I was asleep. This was for 2 - 3month XBOX LIVE memberships at $24.95 a piece. I guess this is common. I've done all of the above with cancelling. FFS!

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I was hacked this morning too! 4am someone tried to purchase 2 $25 itunes gift cards. Walmart actually cancelledthem. But I checked my bank of america account and there was still 2 purchases debited for 25. Maybe it will take a few days to clear but I cancelled my card and changed my password. I def think that its something on walmarts end and then they hack in and just used stored credit card info.

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My Walmart.com account got hacked yesterday 09/23/2012. They ordered $25 Xbox Live memebership, but walmart fraud dept caught it and cancelled the order. I removed my saved credit card from the account.

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Same with me with 2 XBOX live memberships on Sat 9/22. I removed my stored CCs & cancelled my debit card just to make sure.

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The same thing happened to me this morning! 2 iTunes e-gift cards for $25 each. Walmart.com account shows the first one as cancelled but the second one went through, however my Discover card account shows both as still processing. Walmart.com customer support says they can't cancel the other order because it was already delivered and can't refund my money for the same reason and told me I have to take it up with my financial institution. But that if I would fill out their 3-page form and fax it in with proof of my identity and a copy of a police report, they would forward the information they have on the transaction to law enforcement. Sounds like a lot of freakin' work on my part just because of their lack of security! And since I haven't used this account in almost a year and have never written down or shared the info with someone, it's either in inside job at Walmart or someone who is skilled at hacking Walmart.com accounts!