What's the best way to force a store to give you an advertised deal?
Some context: I got an Office Depot mailing advertising Smead 3 1/2" expanding file pockets at $14.40 for a pack of 10. Great deal, and we had been considering getting them for my office but the cost was a little high for our taste and we need a few hundred. Anyway, this was 50% off so we decided to go ahead. When I logged onto the OD site to order, the item number listed in the ad brought me to a different, similar item, which was the 5 1/4" expanding file pockets. The representative who I chatted with gave every excuse under the sun as to why she couldn't do anything about it; even trying to convince me that the mailing only applied to in-store purchases, when it clearly stated it is valid online, and by phone. She "escalated" my issue, so we'll see...
My actual question is, how liable should stores be for their advertising? I know often deals are taken down and even orders cancelled (like those ladders yesterday), but that's usually a pricing error, not false advertising. Thoughts?
by
ysteichman
asked 4 months ago
FTC complaint.
Ask for the operator's supervisor.
If in-store, call their corporate HQ right there in front of the store staff who are refusing to honor the deal. typically complaints to HQ that aren't immediately resolved get passed down to regional managers along with am a$$-chewing. Regional managers then get pissed and rain down holy hell on store managers.
Had a bad experience at a walmart a few years ago, so I called Arkansas. Within 48 hours I got a call from the regional manager apologizing, and a few hours later the store manager called to apologize, and asked me to ask for him the next time I was at his store so he could give me a $20 gift card.
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