questionshas anyone had a 2-day delivery from amazon not…

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You know Amazon seems great until the day it isn't. The first time a critical task component does not show up, then the veneer of goodness peels off in HUGE Sheets. They push a $5 gift card for the 5 extra days of chasing ghosts because it was a window order that took 3 times the window length. When you are a Prime luser and they send you a guaranteed will be there date, and it does not show up, the boss does not care why you failed, or that it wasn't your fault, they lock it away until review time and then remember with consequences. Now the 2nd time in 2 months this occurs, the boss asks why did you use Amazon AGAIN? That's when the experience becomes extraordinarily fun. First the AZ excuse engine fires up, nothing can be done, Sunspots, mother nature, not our fault, packages tend to show up somewhere someday until then nothing can be done. Groovy, in that extra month of unemployment, I can watch the unrated version of Sri Laken dung beetle, and the BBC documentary on greed.

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@djbowman: Maybe this change din the last year:
"We do not guarantee delivery of products within the estimated transit time or by the estimated delivery date."
from amazon prime policy page

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I'm reading enough comments about how it's the delivery service's fault and not Amazon. Sorry, but if I was wheeling out my shopping cart full of groceries at my local grocery store and the cart breaks and my groceries fall all over the place before I can get to my car I'm not blaming the cart company. Give me a break. UPS/FedEx or whomever they use for their service are representatives of Amazon. Amazon must back up their service no matter who they contract with. That's it!

By the way, I have had 3 shipments in the last week that have all been a day or more beyond Amazon Prime's 2-Day delivery guarantee.

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I paid $20 for one day shipping by UPS.

When I try to track it at the UPS site, I get this message:
"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."

...and it's the third day already!

Since I ordered straight from Amazon, I will be asking for a shipping refund.

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Yup, me too, and I have Amazon Prime. It happened to me in August and it is happening again to me now in October. In this October instance, when I ordered the item it came up as Amazon Prime eligible, and when I placed the order it was clearly indicating guaranteed delivery by October 30th at 8:00pm. At 8:03 pm I called Amazon, asking what was up. They told me the package was at the carrier, that it got to the carrier late, and they assured me it will be delivery today, on Halloween. The recourse is that they offered me a $10 gift card for my account (the item purchased was $189) for the inconvenience. The other previous instance was in August. When I checked the package tracking info on delivery day, it said "package returned to sender". When I called Amazon, they said they could not get another one out to me untill the following Tues (5 days too late), so they offered $15 & prime extended 2 months (on a $250 item). Both failures were with large items weighing over 50 lbs.

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It's happening to me right now. Amazon's order status shows estimated delivery for tomorrow, UPS's page shows delivery for Friday. I work at a place that ships a lot of UPS though and the tracking number is a ground service number, not 2nd day air. It's not huge, but there is someone's birthday present on my order so it's a little annoying.

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I've ordered quite a few things from Amazon. They are pretty stellar about delivery times. I just had my first late order, by one day. I let them know via chat and they are extending my Prime an extra month. I'm frustrated it was late, but they certainly have taken care of thing as best they can.

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It's happened a few times, but when you consider the amount of things we have shipped from Amazon, it was inevitable. Never been ridiculously late though.

Except that friggin Hobbit book that it seems they can't find - so they can't ship it. I'm sure once it's on the truck, it'll be here in 2 days. :/

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Within the last week I've ordered to items and they both showed up a day early. It might've helped that I ordered on a Friday and had expected shipping set for Tuesday (as a Prime member), and yet they showed up on Monday. What this tells me is Amazon might not have been at fault for the shipping hiccup you experienced. Timing is everything and if Amazon wasn't directly involved (i.e. third party seller), then it falls on the time of day you made the purchase.

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On the 21st I worked from home (luckily I can do that) and planned to drive to Fedex to pick up my package. I called Fedex customer service to see if I could pick it up and they told me it was already on a truck and assured me it would be delivered that day. Spoiler alert: no, it wasn't, and I was down two Christmas gifts.

One of the gifts was a set of three books. So, in order to have an actual present to give the person on Christmas, I went to a local bookstore and ended up paying more for two of the books than I had for all three on Amazon. When I did finally receive the package after Christmas, Amazon took a return on the books and refunded me the price, which is all I can expect from Amazon since it wasn't their fault. Fedex, however... I will not use them again if I have the choice.

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I ordered three items early on December 17th for Christmas. One item said it might have a processing delay, but that particular item wasn't needed for Christmas. The first two items shipped out the day I ordered them, so I expected delivery on the 19th. Fedex tracking said the package was put on a truck for delivery on the 19th, but it was never delivered. On the 20th, we had a snowstorm and the local Fedex closed completely. I called their customer service and was informed that my local Fedex might be open 8-noon on the 21st for package pickup. I was going to be traveling for Christmas on the evening of the 21st so I figured I would go pick it up. Also, customer service was pretty terrible over the phone. Meanwhile, UPS was delivering in the snowstorm and I got my one item on the 20th that had the processing delay.

cont...

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I ordered an item this past December 26th. What a mistake. It shipped on the 27th. It sat in the UPS distribution center from December 28th until January 2nd. Seems UPS had Dec. 31 off as well as the weekend and New Years. Ordered from another place on the 27th and received on the 31st - smartpost!

I will admit that everything else I have ordered has arrived on time, or even one day early.

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I've had it happen once. I called Amazon and they gave me a $20 credit. Just last week I had an order arrive via FedEx, which is unusual. Every other time, it comes UPS. But as with most FedEx deliveries, there was a problem. First of all, the driver didn't feel like walking to my porch and left the package in front of my garage. When I finally did realize the box was there, I noticed it was crushed, and it looked soaked. One of the things I had purchased was a spray bottle of odor neutralizer (for my smelly dog!). Sure enough, when I opened the box, the bottle was empty. It had leaked all over the other two things I had ordered that were in the same box. It was a smelly mess.

I called Amazon. They immediately sent out a replacement for one of the items (the one that Amazon sells), and credited my account for the other two. I didn't have to return the wet, smelly items.

Amazon customer service is second to none. And I LOVE my two day Prime.

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I had one arrive 5 business days later... but it's not as bad as the overnight package that was sent out on a Monday and arrived on a Friday.

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@pooflady: Not really. To get Prime, you pay an annual fee. After that, your items ship for no additional charge.

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I had an 'in stock' item shipped with 2-day prime take 4 days to ship out the door before. I complained and they did pretty much jack all. I had numerous items not ship on time or arrive 3-5 days, so I dropped my Prime membership entirely. For me, it just wasn't worth it.

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Remember, Prime isn't just two-day shipping, it's also free shipping.

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Most of my Prime orders arrive exactly 2 days after order. The rest arrive after one day. I guess I'm lucky. I'm in southern California, but I'm not sure if that has anything to do with it.

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I've had prime for over 3 years now. They are really good at predicting when it's going to arrive. I'm impressed that they've been able to keep this up. Once in a while things arrive in 1 day, and, very rarely, do they take 3 days.

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Like many others here, I had it happen once. It wasn't time-sensitive so it was no biggie. The consistency I get from the Prime 2-day shipping is unbelievable. In your case, you would probably get an apology, and maybe a $5 coupon added to your account. They don't ask for a refund when I get my shipment in 1 day, so I'm good with an occasional late day.

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Last year, I had a text book that was not received in time. I called Amazon and they said the y would pay the difference if I could get it where my daughter attends university. The difference in cost was $15 and about 10 miles away. They credited my account for $20.

I have had prime for a couple of years. In this time I have ordered over 1500 items. They have only been late 2 times. All told it is not that big of a deal.

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@pitamuffin: Yeah I know it's the delivery company not Amazon, but it was still shipped using a service that's supposed to guarantee 2 day delivery.

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I guess I've been lucky because I've never received an item from Amazon late. I love my Prime and abuse the heck out of that.

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I'm coming up on my one year anniversary with Amazon Prime. I've ordered A LOT and the only time I've ever had an issue with the two day shipping is when there is a weekend involved. My son (who uses my Prime, as you can have up to 3 add'l household members with different accounts at no add'l cost) had an item arrive a day late (no weekend) and I let it go. Their customer service is normally outstanding and I know I get my money's worth with the membership.

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I've had it happen before, but I would say 99.99% it arrives on time or sooner.

One time around Christmas (Hence the reason I now shop year round) my order didn't ship out, I called Customer Service and they overnighted the entire order (12 items) to me at a different address so I would have it for Christmas. When I got the other package I returned it to amazon, no fee! Now that's Customer Service!!

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I have had it happen a few times, however I am signed up for Prime shipping so with all of the orders that I place (either for myself or for other peoples birthday presents) it is bound to happen.

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It happens more then it should but most of the items I order are not time sensitive so not a real big deal. I think it is more of the principal that you are a paying for a service and that service is not always living up to its expectations.

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I've had it delivered one day instead of 2 before. That's always nice.

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I had Amazon miss an overnight delivery - I have prime and paid the $3.99 for next day. Fedex sat on it for 12 hours and then decided to ship it from the hub to my city. That put it into the weekend and it missed by 4 days (Monday was a holiday)

Amazon refunded my $3.99 AND gave me an additional month of Prime for free. I only hope they in turn nailed FedEx for missing the date and got their money back. 26lbs overnight is not cheap.

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I have a package arriving today - a day late. It was a weather delay, so I'm not particularly concerned about it. Even the might of Amazon Prime can't get a package though when the planes can't land and trucks can't move. If something ships and the package isn't here in 3-4 days, and there is no explanation on tracking, then I contact Amazon. That has happened before, and they promptly sent a replacement item. When the original package (finally) showed up, I just sent it back.

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@miyoshinum5: That's a delivery company issue. I had the same thing happen right before Christmas. Something got messed up in the UPS system and they had my item marked as being shipped to a business, not a home. Tracking said they tried to deliver at 5:30 a.m. (which still makes no sense) when in reality that never happened. It was just a case of "mistakes happen," and not of Amazon not fulfilling its duty.

Two-day shipping has always been very dependable for me.

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It happens every now and again. That's not necessarily Amazon's fault though. If they got it out on the first day and it misses the truck or something at the post office and that delays it by a day, that's just bum luck.

I'm sure you could get an apology or something from Amazon, but I doubt much else. Even if it didn't leave Amazon's shipping center for an extra day, it could be the above or something else. I honestly wouldn't sweat it too much. About half of what I order from Prime ends up at my house the next day. Even if something takes an extra day every now and then, I'm not too bothered. I see where you're coming from, you want what you pay for, but they're generally very consistent.

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@djbowman: Yeah. I know there's a swing day. I orderd the 13th (swing day). It shipped the 14th. It's not the 17th. 3 days for shipping. They'll refund what? The item or the shipping? I didn't pay for the shipping since i have Prime...

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Let's hope not. I JUST paid extra for a 2-day order not 1 minutes ago. Literally got my confirmation, clicked on my woot bookmark and came to this thread. lol First time I've paid extra for 2-day shipping with Amazon. I need my items.... yesterday.... so fingers crossed!

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did you look at the tracking info on the UPS (or Fedex) site? they sometimes put information if there is a weather delay or something like that.

you could call and complain to the shipper, but i doubt you'll get anything from it.

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It just happened to me a couple of weeks ago. My order only came a day late, but it is still a little annoying. The most annoying part was that the tracking said a delivery was attempted on the right day when I know for sure that was not right.

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Amazon will refund it for not arriving in time that they promised as well you need to read ordering cutoffs very carefully around when the 2 days begins. Depending on where the product is located and when you order it if tis 1pm your time it might be too late for that warehouse adn therefore your 2 day begins the next day. Theyir estimated arrival date on 2 day is the one you can return against if its missed.