I've ordered quite a few things from Amazon. They are pretty stellar about delivery times. I just had my first late order, by one day. I let them know via chat and they are extending my Prime an extra month. I'm frustrated it was late, but they certainly have taken care of thing as best they can.

Within the last week I've ordered to items and they both showed up a day early. It might've helped that I ordered on a Friday and had expected shipping set for Tuesday (as a Prime member), and yet they showed up on Monday. What this tells me is Amazon might not have been at fault for the shipping hiccup you experienced. Timing is everything and if Amazon wasn't directly involved (i.e. third party seller), then it falls on the time of day you made the purchase.

I ordered three items early on December 17th for Christmas. One item said it might have a processing delay, but that particular item wasn't needed for Christmas. The first two items shipped out the day I ordered them, so I expected delivery on the 19th. Fedex tracking said the package was put on a truck for delivery on the 19th, but it was never delivered. On the 20th, we had a snowstorm and the local Fedex closed completely. I called their customer service and was informed that my local Fedex might be open 8-noon on the 21st for package pickup. I was going to be traveling for Christmas on the evening of the 21st so I figured I would go pick it up. Also, customer service was pretty terrible over the phone. Meanwhile, UPS was delivering in the snowstorm and I got my one item on the 20th that had the processing delay.

cont...

I've had it happen once. I called Amazon and they gave me a $20 credit. Just last week I had an order arrive via FedEx, which is unusual. Every other time, it comes UPS. But as with most FedEx deliveries, there was a problem. First of all, the driver didn't feel like walking to my porch and left the package in front of my garage. When I finally did realize the box was there, I noticed it was crushed, and it looked soaked. One of the things I had purchased was a spray bottle of odor neutralizer (for my smelly dog!). Sure enough, when I opened the box, the bottle was empty. It had leaked all over the other two things I had ordered that were in the same box. It was a smelly mess.

I called Amazon. They immediately sent out a replacement for one of the items (the one that Amazon sells), and credited my account for the other two. I didn't have to return the wet, smelly items.

Amazon customer service is second to none. And I LOVE my two day Prime.

@pooflady: Not really. To get Prime, you pay an annual fee. After that, your items ship for no additional charge.

Remember, Prime isn't just two-day shipping, it's also free shipping.

I've had prime for over 3 years now. They are really good at predicting when it's going to arrive. I'm impressed that they've been able to keep this up. Once in a while things arrive in 1 day, and, very rarely, do they take 3 days.

Last year, I had a text book that was not received in time. I called Amazon and they said the y would pay the difference if I could get it where my daughter attends university. The difference in cost was $15 and about 10 miles away. They credited my account for $20.

I have had prime for a couple of years. In this time I have ordered over 1500 items. They have only been late 2 times. All told it is not that big of a deal.

I guess I've been lucky because I've never received an item from Amazon late. I love my Prime and abuse the heck out of that.

I've had it happen before, but I would say 99.99% it arrives on time or sooner.

One time around Christmas (Hence the reason I now shop year round) my order didn't ship out, I called Customer Service and they overnighted the entire order (12 items) to me at a different address so I would have it for Christmas. When I got the other package I returned it to amazon, no fee! Now that's Customer Service!!

It happens more then it should but most of the items I order are not time sensitive so not a real big deal. I think it is more of the principal that you are a paying for a service and that service is not always living up to its expectations.

I had Amazon miss an overnight delivery - I have prime and paid the $3.99 for next day. Fedex sat on it for 12 hours and then decided to ship it from the hub to my city. That put it into the weekend and it missed by 4 days (Monday was a holiday)

Amazon refunded my $3.99 AND gave me an additional month of Prime for free. I only hope they in turn nailed FedEx for missing the date and got their money back. 26lbs overnight is not cheap.

@miyoshinum5: That's a delivery company issue. I had the same thing happen right before Christmas. Something got messed up in the UPS system and they had my item marked as being shipped to a business, not a home. Tracking said they tried to deliver at 5:30 a.m. (which still makes no sense) when in reality that never happened. It was just a case of "mistakes happen," and not of Amazon not fulfilling its duty.

Two-day shipping has always been very dependable for me.

@djbowman: Yeah. I know there's a swing day. I orderd the 13th (swing day). It shipped the 14th. It's not the 17th. 3 days for shipping. They'll refund what? The item or the shipping? I didn't pay for the shipping since i have Prime...

did you look at the tracking info on the UPS (or Fedex) site? they sometimes put information if there is a weather delay or something like that.

you could call and complain to the shipper, but i doubt you'll get anything from it.

Amazon will refund it for not arriving in time that they promised as well you need to read ordering cutoffs very carefully around when the 2 days begins. Depending on where the product is located and when you order it if tis 1pm your time it might be too late for that warehouse adn therefore your 2 day begins the next day. Theyir estimated arrival date on 2 day is the one you can return against if its missed.