How do you feel about automatic gratuity at a restaurant?
we've all been to restaurants where there is an automatic gratuity for parties over a certain amount of people. today, i read the following article on cnn:
the family claims they should not have to pay gratuity since they received "poor service". has this ever happened to you? what did you do (or would you have done) in this situation? how do you feel about the practice in general? personally, i think i would have stood my ground. if i get bad service at a restaurant, i lower the amount of the tip or in extreme cases, don't leave a tip at all. why should someone have to automatically pay for sub-par service?
(and before i flamed by anyone that's been a server, i understand the difference between bad service and a server just being really busy. in the latter case, it's not their fault and i still leave a healthy 18-20% tip.)