Why isn't Woot Customer Service responding?
I placed an order just after midnight October 30. After I pressed the button, I immediately realized the item was not I thought it was. So I frantically started to search for a way to cancel the order. At the end, I found out the only way to contact Woot is to send an email to their customer service. Within 1.5 hours, I sent our the request to cancel email to them. I received the confirmation email within minutes with a Case number (CAS-36296-W0P4G5). In the email, it was mentioned that my request would be answered in 24 hours. However, after more than 24 hours, I never received any response from the customer service. Instead, to my surprise, I received an "item shipped" notice email. Can Woot please cancel the order, stop the shipment and refund my money? Thanks.