Anyone here sick of seeing decent people get ripped off by repair services? (Geek Squad)
An older family member called to explain that she got a virus, and had Geek Squad repair it. She had the "XP Internet Security 2013" virus; it is a virus locks your computer until you pay $79.95 for the "anti-virus Software." She of course paid the $80, which didn't fix any of her issues. So she took it to the Geek Squad.
They initially charged $199 to diagnose and repair her computer, which took them a whole week. Then when she came in to pick it up they claim to have found all sorts of outdated drivers, registry errors, and other malware which they charged an additional $99 to fix. On top of that they conned her into buying their virus protection for another $99. In all total she paid over $400 to Geek Squad, and the $80 (and probably her identity) to the virus.
How can the people working there and above all the company be OK with ripping off unsuspecting people, and especially such a big and well-known company? Anyone else get ripped off by them, or know someone who has?