Yes, it's another rant about customer support
In my many purchases of random items a few weeks ago I purchased two random mugs. When I received them, not only were they both the same design (snowman) but one was chipped and the other was broken in several pieces. I kindly emailed customer support to see if I could get these replaced, not get my money back since I was really excited to get them. I received an email which stated that my refund was on the way, which is exactly what I did not want. I emailed again this morning only to receive no response. Am I asking too much to just get a replacement for the two mugs I ordered? I mean they are randoms so it does not matter what the design is. As a huge supporter of Woot!, I feel the least they can do is help me with this.
BTW... I have purchased six items in this woot-off so far so my love for woot has not changed, I'm just sad about the CS.