questionswhat is your experience with "open box…


Most of my experience has been with refurbished, not open box. The few times I have purchased open box have been satisfactory, but I have heard that open box does not necessarily have all parts, ke power cables, bricks, and instructions. Read the fine print. Moofi.Woot is selling a Samsung i7 laptop open box. The wording under Specifications seems to suggest the open box might not even contain the laptop:


I have had good experiences with open box buys, of electronics, from Amazon, and poor ones from 2 ebay powersellers. I would try it with Newegg, but only if the item could be returned easily, and for a reasonable length of time, because they are a reputable seller.


Maybe it is just the Fry's location in Austin, but my experience with 'open box' has consistently been "This has already been proven not to work, but we hope you won't find it worth the gas money to come back and harass us about it".

My experience with Newegg was even worse. They sent a dead hard drive once. The official response was "up yours, go bother the manufacturer". This wasn't even open box, it was a brand new drive. Well, supposedly.


I've had two experiences with two open-box items, both pretty dismal. I've also had an experience with a food-prep item that wasn't listed or advertised as "open box" but was quite obviously a return: two major parts were missing, and there was still dried food crusted on the primary piece. Our suspicion is that someone had one that broke, bought an identical item, took out the pieces they needed, threw in their own unwashed parts,returned it, and the idiot store folks never bothered to look inside the box. We got full refunds on all three items, but it was an annoying waste of time and gas. Now we avoid open-box items completely.

Buying manufacturer-refurbed merchandise, though, has never troubled me and I've never had a problem with any of the two dozen or so we've bought over the years.


I won't touch Fry's open box items with a 10-foot pole.

For anyone else, I'm fine with open box, refurb, or display models and have had lots of great experiences with them. All but one of my electronics horror stories involve stuff I bought brand new.


I don't have any experience with Newegg specifically, but I did buy an Open Box Television from HDTVGuyz. They offer a 90 day warranty, so I figured I'd give it a shot. The TV arrived quickly and with no problems. I opened it up, and it was like new. Have had it for several months, and so far, so good. I needed some help with the setup, and was also impressed with their customer service. In fact, I'd love to buy another TV from them, but it doesn't look like they get much new stock.


For OB, I'd prefer to get my hands on it to see exactly what the condition and parts disposition looks like.
No point saving $100 and having to buy a battery or something at the same cost.
Newegg is cool, but you have to pay return shipping and possibly restock fee for OB returns, so keep that in mind for savings calculations.

j5 j5

@j5: Yeah I think I'm going to pass on this one then. I just read newegg's open box policy:

"Newegg only guarantees your receipt of the Open Box product with the purchase of this item. Any accessories MAY OR MAY NOT be included. Newegg will NOT send you any missing accessories, even if it is required to use all of the item's functions. "

If everything is there, I got a deal. If the power brick or battery is missing, I'm losing money.


I bought an open box video camera once and it worked great plus it came with like 3 extra batteries.


There is usually missing parts in all of the open box stuff I bought.

My 7.1 surround sound amplifier was missing one of the remotes, for example. Still totally worth it, because it was a $1,500 amp on sale for $500.


I've had great experiences with open box laptops at Best Buy, and previously, Circuit City. Same warranty as new, and they'll usually toss in some extras, as they're usually pretty eager to get rid of open box merch.