questions → would you like to hear about customer service?

vote-for-13vote-against

Would you like to hear about customer service?

Feb 16, 2013 3:00 AM

So I work in customer service, and it still amazes me how many people call with a legitimate problem and think they are the best person in the world and they know everything. Being mean to someone who is trying to help you, gets you nowhere, and yelling at someone who had nothing to do with your issue is immature. Now, a valid reason to be mad is when the representative is not even listening to you. For example, I called Expedia to book a specific hotel, wanted it for 30 dollars cheaper. Instead of the rep even acknowledging that I was asking for a credit, tried to put me in the slums at hotels I already knew I did not want. Eventually, I got tired of her ignoring my questions and told her I would book online and I hung up. Was I mad? Yes. Did I yell and scream about it? No. She was in India, it is not her fault she is not educated. So how many of you feel bad for something you have said to someone helping you and what was the situation?

newgen87 newgen87

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vote-for30vote-against

Expedia and those other travel sites never work for me, I typically use them to search fora hotel and read reviews, but I end up booking thru the hotel directly. 9 out of 10 times I'm able to secure a government rate, so that is probably why.

On another note, just because somebody is in another country or has an accent it DOES NOT make them uneducated. The lady you spoke with probably speaks multiple languages better than you can speak English. She was just doing her job to the standard of the company she is working for; she is required to say certain things and probably ignore your questions. Can you blame her for doing her job? I'll keep this civil and hold my tongue (or fingers.) Please try to be less ignorant in the future.

eraten eraten
vote-for18vote-against

I too am in a customer-service type of job, and I occasionally get miserable people like you on my phone. They insist on having a service we don't provide; they demand that we fix a problem they created that we can't change; they complain that we don't offer something they want or that we require something of them they don't want to provide.

How many languages do you speak? Why do you think the person you were talking to is "uneducated" because she couldn't do what you wanted? Most people working in customer service on the phone are heavily scripted and prohibited from veering away from their script. Unless she was openly rude (and it doesn't sound as if she was), then she was doing her job as she's required to do it.

Perhaps your own frustrations from work are coloring your response, but sounds to me as if you expected something she couldn't provide and you're resorting to insulting her to relieve your annoyance. Very unattractive.

magic cave magic cave
vote-for13vote-against

Basicly, if you have a problem with Expedia, post your gripe on Expedia. This is Woot, we can't help you here.

olperfesser olperfesser
vote-for10vote-against

I am curious what made you think you could get the rate cheaper by calling? Curious to know if this works sometimes.

As for support positions, remember she can only provide what the company allows. She was simply trying to help y get you a cheaper hotel, can't fault someone for that.

hackman2007 hackman2007
vote-for12vote-against

I'm rather curious about something. Did you post this question after you posted the comment below, or before?

http://deals.woot.com/questions/comment/c40fcf95-3c0e-48cd-8fab-0545566648d6

It almost seems as though you're trying to go down in flames. Maybe you should take a break from deals for a few days, and try not to take your bad day out on others.

Most of my customer service experiences have been pleasant, but then, I understand what the person on the other end of the line can do, and do my best to ask for fixes that i know are possible. Sometimes I don't like the answer, but that's not the fault of the person on the other end of the line.

Lighten up, Francis.

shrdlu shrdlu
vote-for-6vote-against

@hackman2007: I have booked several times through Travelocity and they have given me 50 dollar credits anytime I have called over the phone the book. I just say "It is too expensive, can we make it any cheaper?" Works like a charm, although I think each agent only has so many times to do that each month. IT works great for eating up any taxes on the hotel itself.

newgen87 newgen87
vote-for-3vote-against

@magic cave: Hmm. maybe so, but I did not insult her, like I said I was polite and then hung up. By uneducated I do not mean smarts either, I mean in the way of understanding. Obviously, if someone cannot understand or does not care in what you are asking, then they should not be in customer service.

newgen87 newgen87
vote-for6vote-against

@newgen87: Oh, so you're one of those people who takes a one time credit and gets it a few times, then expects it every time? I'm sure that rep really appreciated you hanging up on them.

thumperchick thumperchick

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Feb 16, 2013 3:00 AM
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newgen87
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