questionscraftsman evolv and ryobi table saw, which one…

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From what I can tell, those two saws are almost identical. I personally would go with whichever store I felt like gave me better service. For me, that's Home Depot. Over the years I've used both stores and felt that Home Depot cared more about my satisfaction than Sears ever did.

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I would go with the Craftsman since they are very reliable and tend to last forever. Their warranties are also supposed to be pretty good, although I cannot speak from experience as I have never had the need to use it for any of my Craftsman tools; I currently have a Craftsman table saw that I "inherited" that is at least 20 years old and still runs great.

@zuiquan does bring up a good point though, Sears is not the best around for customer service.

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I have an Evolv power drill. It's a good little tool for around the house projects. I don't know anything about Ryobi, but as well as my drill has worked, I'd buy another Evolv product.

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@zuiquan: @ findelpueblo: I'm not to thrilled with Sears either, but there was a deal for their detergent around Memorial day on deals.woot. It was half price and my mom really wanted some. So, I sucked it up and decided to order.

Surprise, surprise! When I arrived at order pick-up and was reading the instructions, two employees popped up from the back room, and entered my order numbers in their machine. Instantly, out came a guy bringing my detergent, to my car.

I was flabbergasted. I'm seriously thinking about ordering another online Sears product. Or maybe I shouldn't press my luck?

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@barnabee: That's crazy. Last time I interacted with Sears they charged me sales tax on the shipping as well as the item. I went round and round with customer service for a few hours and was finally told that I should contact my state taxation bureau. It's my understanding that it's acceptable to charge sales tax on shipping here if you use your own delivery service (like a Sears panel van or something) but not if you use USPS or UPS or Fedex. The packaged was delivered by my mailman. I was not impressed.

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Thanks guys. I have never been impressed with Sears' service. In fact, I'd be lucky to get any service or attention at our local Sears here. Why? I don't know. I also speculate that, barring drastic internal cultural change, Sears' future trajectory is heading downwards, very quickly. I give them another five years before the brand disappears from our daily lives.

I noticed that my recent contractors used the Ryobi tools exclusively. I was surprised and asked why they were not using DeWalt or Hitachi. They said it's about the same build quality when used frequently.

Hm. I guess I'll head to Home Depot. Thank you every one.

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@lll0228: If you already had your mind made up, then why the hell did you ask this question?

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@katblue: Sometimes a compelling argument could change a person's mind. If we all piled in here and said the Craftsman was far and away the better saw then I think there may have been a different outcome. Sometimes people want to get another opinion to either reinforce their position or make them reassess their idea. Sometimes people just want to bounce ideas off other people to see if they're on the right track.

Not sure why you think you're the voice of the community and the arbiter of good/bad questions but whatever floats your boat, I guess.

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@katblue: Because I didn't make up my mind until I have read what others have said.

The fact that I don't like Sears doesn't mean I wouldn't buy a good product (Ace Hardware now also sells Craftsman tools, for example). That said, I also try not to purchase from companies that are poorly managed and treat their people poorly. Sears is one of those backward companies; and I don't see why my purchasing decision couldn't be affected by that as well. I vote with my wallet.

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This is not your father's Craftsman tool, it only has a 1 year warranty, not lifetime as they used to have. However, the Ryobi only has a 90-day warranty, except for 3 years on the battery.
Personally, I wouldn't buy either. (I have a 10 year-old Dewalt)

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@olperfesser: Just to be clear, the Ryobi has a 3-Year Warranty and a 90-Day Exchange Policy. It's not a 90-day warranty.

http://www.homedepot.com/catalog/pdfImages/d8/d8b745f3-234e-4347-8afe-d3e033a88b96.pdf

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A little late to the show here but I have worked for Ryobi and they are one of the manufacturers that Sears contracts to make Craftsman tools, or at least they were 10 years ago. I was in IT but they were making power drillls (I think, I didn't spend a lot of time on the floor) and the Craftsman would be a little beefier than the Ryobi version but the same people made them on the same machinery.

Given the way I've seen Sears go down hill lately I'd doubt they are paying extra for beefier versions of any of their tools. I had some problems with Sears and won't buy anything from them except as a last resort so I's go with the Ryobi. If you haven't had problems I'd guess the quality is similar enough that I'd buy on price.

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Evolv tools are not warrantied like Craftsman...you can't carry-in for exchange, you have to ship them off for exchange or service..

Ryobi exchanges In-Store in HD (as long as they carry that sku)

Craftsman still makes and warranties hand-tools the best, but for power tools, HD and their brands are the way to go . (Ryobi is a home depot brand as of about 5 years ago )