questionsdid you ever think you had a good working…

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People are afraid of confrontation.

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Not really. I've always been pretty sure when someone didn't like me. Most of the problems I've had are because I'm too blunt when someone is not doing their job properly or is generally incompetent. I also always tell my folks to let me know if they have a problem with me or anyone else we work with. If they follow that, big issues can usually be avoided.

Happy Friday!

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@okham: I'm the same way. I'm very blunt when people fail to do their job.

A specific example is that I submitted something for approval to another department and they have an SLA of 48 hours to return it to me. A week later and I still didn't get a response so I sent a followup request. Still no response. I escalated it to the manager and still no response. Now my client is mad at me so I gave names to the client and stated the exact reasons the project is behind.

The person failing to abide by the SLA is going to hate me but that's their own fault. I'm not working there to make friends. I work there for the salary and to make that salary I have to get the job done whatever it takes.

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My life has been a constant struggle between perception and reality. I have been dealt many crushing blows due to the incongruity of the two throughout grade school, college, and work lives.

I have (mostly) stopped caring what most people think of me.

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@cengland0:

A minor point, but wouldn't it be an OLA, not an SLA?

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@baqui63: I have no idea what an OLA is even after a quick google search. Is that Spanish for Hello?

SLA = Service Level Agreement. It's an agreement we have between two departments as to the maximum time they will take to do their part of the job. Technically the SLA covers quality and other factors but in my case I'm only concerned about the time frame portion of the SLA not being met.

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The fear of lawsuits is what has made our work environment akin to a pre-school. I've had circumstances where I have conveyed my opinion of someone's work performance or constructive criticism only to have them complain to someone over my head. At that point the circumstances completely change and the subject at hand changes from that person's performance to mine because I spoke out of turn... or something like that.

So I'm just an office drone like everyone else, I mostly keep my comments to myself and just go through life miserable because I know there isn't much I can do about it. There should be a certain level of civility expected between employees and they should be able to have open converstations to build both report rapport and comradery.

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@cengland0:

Actually, a Service Level Agreement is between the organization and the customer.

An Operational Level Agreement is between two departments within an organization.

See here for a concise explanation (that I found with a quick Google search... I've never been on that website before).

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@baqui63: Your link says:

quote
The difference between a Service Level Agreement (SLA) and an Operational Level Agreement (OLA) is what the IT organization as a whole is promising to the customer (SLA), and what the functional IT groups promise to each other (OLA).
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So it is SLA that I'm referring to. We are the customer for the IT department. The IT department may have it's own organizational issues and I'm never concerned about those. We do not deal with external customers with what we do and neither do most IT departments.

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@cengland0:

Yeah, that link says IT, but under ITIL it is really any organization that provides service.

If you can escalate to a manager (who then deals with a peer to correct their subordinate, even if it involves multiple levels), then I'd say it is technically an OLA not an SLA.