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Is your woot Wolfgang Puck mini rice cooker thing working?

Dec 13, 2011 2:19 AM

Today I used my Wolfgang Puck mini rice cooker that I used my jumbowoot coupon for... I followed the instructions in the manual (or at least I think I did)...

I hit the "cook" button and I thought I could "set it and forget it" but I come later to see the setting went to "warm" (which is supposed to mean its done). I open the cooker and the rice looks like it was barely cooked and the water probably never even boiled.

I think I want to return the item, but I'm thinking the return shipping would cost me just as much as the refund. Is anyone else having this problem?

hwoot1 hwoot1

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I got three (one of each color). So far, I've only tried one (the Black one).

I used it to make steel cut oatmeal and it did an ok job, though it boiled over when making two servings (ie. 16oz water with 1/2c oats). I ended up adding water and running it again to get the consistency I wanted.

I have yet to use it on rice but I expect it to work acceptably.

baqui63 baqui63
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What did the instructions say about the "set it and forget it" part?

magic cave magic cave
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Page 10, Paragraph 7, Sentence 1:

"The VersaCooker will automatically switch to "Warm" when the cooking process has completed."

---

I followed the instructions on page 10, and I even tried again today using a different outlet, and from watching the cooker, it switches to Warm after just 5 minutes!

I also didn't like how I just called Wolfgang Puck customer service and it says "call back during normal business hours" and then hangs up automatically without even mentioning when those hours are! I would be ashamed to have a product and customer service like this to have my name connected to it...

hwoot1 hwoot1
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I finally got in touch with the manufacturer, and they told me to go to the retailer (woot) first. So I sent a message to woot. Hopefully some good will come of this. I'm concerned though that the cost of return shipping would cancel out any refund...

hwoot1 hwoot1
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I contacted woot and I just got a refund through Paypal! No physical return necessary, and no hassle!

Thank you Woot for the prompt customer service, I appreciate it!

I'll most likely never buy a Wolfgang Puck appliance again though.

hwoot1 hwoot1
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@hwoot1: woot! customer service is the best...hands down.

jsimsace jsimsace

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