questions → my tv was shipped with a cracked screen. fedex…

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My TV was shipped with a cracked screen. Fedex says I need Woot's Ground Account Number?

Sep 7, 2012 6:40 PM

Fedex said they cannot initiate the Damage Tag if they do not have Woot's Ground Account Number. Does anyone know what it is?

dsmelick dsmelick

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vote-for18vote-against

Send an email to service@woot.com. They should be able to provide you with the number and help you reach a resolution

thedogma thedogma
vote-for3vote-against

do what @thedogma said. I think the sender has to initiate the claim anyway.

carl669 carl669
vote-for5vote-against

I had the same thing happen on an earlier transaction. Contact service as stated above and Woot will email you a shipping label and FedEx will come get it...all on Woot's dime.

...at least that is what is happened for me.

morriea morriea
vote-for21vote-against

Hello! Woot CS staff member here. I have just sent you an email with info regarding the TV.....Oh, you just responded to my email as I'm typing this....What the heck I'll post this anyway. =)

justinables justinables
vote-for6vote-against

@justinables: Heh, now that's service!

gatzby gatzby
vote-for3vote-against

@gatzby: I don't know about the inside, but from the outside-looking-in you have assembled a wonderful staff that is always ready and able to help. Kudos!

jsimsace jsimsace
vote-for2vote-against

@jsimsace:

iggz iggz
vote-for2vote-against

@iggz: Not me!

jsimsace jsimsace

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