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Give up communicating with them; go directly to your credit card issuer and file a dispute with them. Your window of opportunity to dispute the charges is only 60 days from the date of the statement showing the charges, and you're rapidly running out of time.


@consultmac We apologize that your inquiry has not been answered nor the matter got resolved yet.
We will look into the matter ASAP as your satisfaction is our top priority, please contact us via and one of our support team members will assists you immediately to get this matter resolved to your full satisfaction.

Thanks for the kind words even though the matter has not been resolved yet.
OverHalfsale Support Team.