questionshave you ever had a company do something above…

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Man, that A and B line took me a minute. I was trying to solve for x I was so confused.

Yes, I ordered an R/C helicopter through Amazon, and it came with the wrong controller. Long story short, it worked but was not the correct controller. Don't ask. Anyway, I emailed the company and asked if I should send it back. They said not to worry about it, and then sent me another heli!

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@rprebel: Oh yeah, I suppose I should clarify for those unfamiliar with that way of saying it.

A and B the C of D = Above and Beyond the Call of Duty.

But doesn't some company doing that for you just give you a warm fuzzy feeling, like they totally didn't have to send you that other helicopter, they could have send a remote and an RMA or whatever, but they just took it to the next level. So great.

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@coolphilip04: It was a small thing, but it was nice. I'll definitely shop there again anytime I feel the urge to get one of my nephews another toy.

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Amazon does it consistently. I know that anytime I have had a problem with them they have fixed the problem nearly immediately. I remember moving off to college and so I bought some pyrex bowls because I needed something to make obscene amounts of easy mac in the microwave and one of hte bowls was shattered when I got it. They overnighted me a full set of replacement bowls no questions asked. Lets just say I have been hooked ever since.

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You kids and your crazy internet lingo. I never would have figured that out on my own. I'm old.

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@lundberry: Yeah what's crazy is I didn't complain to them, didn't even mention it. They did it on their own.

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Another awesome Amazon story: my kindle screen was acting all funky so I emailed them and they overnighted me a new one!

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I ordered some stuff from Meritline, and was surprised by their customer service. My order only came to $20, but the wireless USB adapter the sent didn't work. I emailed them, and they sent me a replacement plus gave me a store credit. They never even asked for a return.
I know they sell "cheap" stuff; however, at least they stand behind it.

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I had a good experience with Microsoft. I ordered a bluetooth mouse from them (bought a new laptop and it came with a gift card) and long story short, the mouse had a seriously delayed response time. I e-mailed them and they overnighted me a replacement. It was a fairly costly mouse too, and they didn't even ask for the original back. That was some unexpectedly awesome customer service

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What is this multi-variable calculus?

Do you want me to integrate AB to CD?

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No. I just get excited when I get good customer service, which is kinda sad. To have someone go above and beyond like that is really awesome. Will file that bit of info away about secondipity. Thanks for the post.

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I've never really had an above and beyond experience like that, but it does make me more likely to shop at Secondipity.

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I have only bought one thing from Secondipidy and it was probably the best deal I have found here (a kegerator for like $180). I have had Newegg and Woot do the same thing but only after I emailed them about it. It made me feel respected as a customer since these companies were not obligated to do anything since the transactions were already completed.

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I think the confusing part is that it's normally said "go above and beyond the call of duty." "Have you ever had a company go A and B the C of D" might have been easier to figure out :P

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My kindle froze up about 5 times, called Amazon and they had no problem sending me another at N/C. Plus the dude on the phone was hysterical! We even talked about how great woot is and that days great Independence Day for 5.99 deal :-)

LOVE MY AMAZON!

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@atd15: Yeah, Meritline comes through for me a lot. They know that we suckers will buy way too much from them.

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@lobstrain: I'm sorry, I'll just go jump on the fail-train and ride away.

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I have not had something happen as a result of a post or non-direct company contact, but I simply cannot say enough for the great customer service from Amazon and Overstock. Whenever I have contacted either one of them, there service has been immediate and outstanding. Love that I could learn a new way of saying things by the way. Never heard of A and B and C and D previously.

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@coolphilip04: Haha, no need to apologize. I just mentioned it because I couldn't figure out what it meant either.

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@coolphilip04: Hey - come on over and sit with me!!!

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And from these positive interactions, they get free advertisement, and it is the best type of advertisement "Word of Mouth". It is a win-win for all involved when customers have positive interactions. I just wish more companies would realize this fact.

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Much better question without the ABCD thing.

I had Amazon replace a Kindle for me that I broke the screen on. That was pretty swell of them.

Restaurants here and there have been nice with extra food/free drinks if our wait was long.

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On the topic of food, I had a really great experience at a Chipotle years ago. The first one to open outside Colorado was near the University I attended for undergraduate. On election day 2000, they gave free burritos to anyone wearing an "I voted" sticker. Needless to say the line was out the door, down the sidewalk, and around the corner. It also happened to be snowing heavily that day. To make the wait less bothersome, the staff actually came out to us on the sidewalk with umbrellas to keep us dry. When we got inside we were greeted by free chips and salsa while we waited to place our order.

And to top it off, they didn't take our stickers. Since I voted in the morning I got a free burrito for lunch and another for dinner.

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LOVE Secondipity. Didn't receive and email like the one above, but they are just awesome.

On a different note, @leftlanesports is on Woot every so often and the one time I dealt with them for a return was awesome. Surprisingly refreshing given how many online companies that treat customers so poorly.

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when i contacted kodak about replacing a print head for a seriously out of
warranty printer, they next-day delivered me a replacement head & ink combo
pack free of charge.who does that anymore? it made me a loyal customer for life.

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@cshook: Or a loyal customer until they are gone, so like... now. ;)

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I placed an order with Avon for two different types of sunscreen containing products but received one sunscreen product and a big bottle of Skin So Soft bath oil. I emailed them just to let them know that I may have gotten part of someone else's order but that I was okay with leaving things as is and they emailed me a note saying to keep the bath oil and that they were sending me the other sunscreen product that day. I was pleased and surprised. Good customer service is so rare these days.

cf cf
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Well I remember once that I gave my friend my year-old Kensington mouse which was working at the time about 5 years ago now and it stopped working for him one day. I called Kensington's customer service about it and apparently they stopped selling that particular mouse so I guess it definitely wasn't on warranty anymore. Anyways, they were really cool about it and sent me a new mouse that was similar to the one I had given my friend but was actually a newer model!

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I've had some great experience with smaller companies. Fox, the company that makes whistles is great. I had one of their whistles on my key ring and the part that held the ring wore through after a little over a year. I emailed and asked if that was normal and if I should consider a different whistle (and included one I was thinking about) for my key ring. I got a return email a few hours later (on a Sunday!) saying that wasn't normal and asking for my address. They sent me a new, replacement whistle and one of the other type that I had mentioned. No questions asked. I've had similar experience with the company that makes the Flash Flight frisbees (LED light-up discs). I had one that the LED component housing broke off on the first use. They overnighted me a new frisbee including extra batteries. About six months later, a different disc (but bought at the same time) had the LED component malfunction. They overnighted two new LED units and extra batteries. Again, no questions asked.